Avoid this company at all costs
I have wanted a flight jacket for a number of years and this year my wife bought me for Christmas a flight jacket that we saw on the website for Cedar leaf
We had looked at a few prior to purchasing the jacket from Cedar leaf and felt that the jacket was value for money.
However when the jacket turned up,I was very disappointed as the jacket not only did not look as the picture, but the flight jacket was more like a spring jacket and was very thin. In addition the belts which looked like they were leather on the picture were in fact pvc and looked horrible and very tacky.
Furthermore when the zip was done up to the top, there was a big gap where it did not meet the neck. The material also was not as the picture.
On contacting cedar leaf we spent at least l hour each day on the phone for 3 days and no answer from the
Company. I then resorted sending an email and was told I could get possible refund if I sent the jacket to their warehouse which is in China, but I would have to pay the postage to China. After numerous emails back and forth we were offered a 10% refund and informed that we could keep the jacket. This 10% was only £5-95 of which I then rejected and was told the maximum I could be refunded was 20%. Surprise, surprise we are still awaiting the refund.
The jacket was not like the brochure and I would recommend to anyone who is tempted to purchase from this company to steer well clear of this company as not only is the product cheaply made but advertised wrongly which lulls the customer into purchasing a poorly made item and is then not able to be sent back to an address in the UK or get in touch with customer services.
We feel that we have been scammed and hope that this review will help other people to not make the same mistake