Dorothy

Don’t EVER order from this company. TOTALLY unscrupulous.

I received a bag from my husband for Christmas which he’d bought from them.
It looked ok but first time I used it the stitching on the handle came away.
Contacted them to organise a return or replacement and quickly received what looked like an AI generated response. Their policy apparently states unless you inform them in 7 days of receipt that an item is faulty they won’t accept return or offer refund.
Have now emailed them a number of times pointing out this contravenes UK consumer rights, I get the same response.
I’m now trying Citizens Advice to see if they can help.

Please AVOID Mysa!

Absolutely love Pets at Home in Consett. The staff are so friendly, professional and really helpful.
Special mention today to Ben who helped me download their app (and saved 10%), advised on suitable products and even carried the doh crate I bought to my car. Highly recommended

❌❌❌Avoid this company❌❌❌ They are absolute fraudsters.

I was already in dispute with them about an unauthorised transaction when we noticed from our account that they have taken a further £29.99 against NO purchase.

Have advised the Fraud Department of our bank and have had to cancel our card. Absolutely NO response from Ozerty.

How are they allowed to trade

Absolutely dreadful company. DO NOT order anything from them!!

I did NOT complete my order when I realised the “service” charges were more than the item but they had my card details by then. I received a message saying order complete. I contacted them immediately to say under no circumstances send the item and delete ALL my details.
Totally ignored me. Sent the item anyway and now want me to pay return delivery costs.
They’re total FRAUDS!! AVOID

Friendly and efficient service throughout the process. James Lawton has been dealing with our order and has been fast, informative and responsive throughout. Very happy with the service received.

App great to use. Really good choice of products and lots of great reductions

Arrived promptly. Good quality product and value for money

Beautiful teal towels and bath mat from Christy. Delighted with them. Free delivery and arrived very promptly. Highly recommended

Absolutely love my new Rowan plates and bowl. Wonderful quality as always. Great packaging. Looking forward to adding to my EB collection in future

Delivered promptly and the driver was professional and cheerful even in grim weather!

Another beautiful pair of toe post sandals from Fit Flop. They’re so comfortable, I can walk for miles in them. Got them in the sale so even better value

Recently bought the Let’s Pretend Bakery Board and Fruit Board and am absolutely delighted with them. My (almost two year old) grandson has already had hours of fun. They’re bright, sturdy and I love that they’re magnetised so very satisfying to join together. Highly recommended!! Have also ordered the Veg Board and Play Pizza but not opened yet.

Have just received my first item and so far I am really impressed. Very prompt delivery and I enjoyed the 25% off for my first order

Really impressed. The waterproof golfing trousers were delivered promptly, well packaged and good value. Will definitely use golfbase again

Lovely product. Arrived quickly. Good value. Will use Winstanleys again

I bought Ralph Lauren aftershave as a gift for my nephew. The product was good value and arrived promptly. My nephew loves it

Reasonable price and the champagne arrived well packaged. However it was purchased for a birthday gift and disappointed that it was delivered a day later than originally promised

Ordered Christmas plates in the sale. Arrived promptly. Great packaging and beautiful product. Delighted

Lovely product, well packaged and prompt delivery. Thank you

Loved the DAR floor lamp and just as it appeared on the website. Good value for money and arrived very promptly. Would definitely order from Ocean Lighting again.