Willesden Green Haart were appalling
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency we'd never met before (and who had never seen the flat before) informed us that she'd be conducting the viewings. When we asked what time we should return home, she mumbled something about there only being one viewing... perhaps something to do with the fact that Haart had failed to get any pictures of our immaculate flat online before the 'launch day'. A 'technical problem'...
This was the beginning of a long string of problems. There was NO communication about viewings, no feedback, mysterious viewings which were cancelled with no notice (again, after careful preparation of the flat), one viewing which we stayed home to witness in which the agent talked constantly about the small bathroom, and one particularly stressful incident whereby an entire Saturday's viewings (some second or third viewings, supposedly 'offer pending') were cancelled without ANY notice, because one of the office had called in sick and had accidentally taken our house key home with her... I heard this all after the first viewing was supposed to have started, (a viewing which the man in the office didn't know anything about) and when I suggested that I just drop off another key, there was a mad and unsuccessful scramble to 'uncancel' the viewings.
Many emails expressing our concern were sent, and met with infuriating excuse after excuse.
Do not touch the Willesden Green branch with a barge pole. My husband and I were left livid and incredibly stressed.
