Lydia

Love the kit but still waiting for clarification on how to make candles as the leaflet says one thing and the website says another.

Wish I had read Trust Pilot reviews would never have ordered
But I didn’t and ordered.
No goods no response to my numerous emails.
Luckily I paid though PayPal and they sorted it out.
I suppose I will receive the usual message from them saying

“We are sorry, we are trying to track your order, we sent u an email, please check it didn’t go into your spam folder. Please reach out to us via our website”

What’s the point of trying to reach out to u when u don’t respond to any emails.

Yes it was only resolved due to my complaint to PayPal not due anything that you have done.
Funny that you are so quick to get back on trust pilot review, but NOT when we send you emails.
You are a disgrace!!

Do not buy from them
One item missing from parcel one item returned
No response from them since the end of April and not refund

Following reply at last from pineapple
as you can see neither issue has been resolved
1) they sent missing item on the 25/4 we are now the 15/5 no replacement received
2) no mention of refund for the trousers sent back
So no further forward
16/5/25 check the royal mail website and the missing item has not been delivered to my adress

Item missing and still waiting for them to reply to my emails.
Won’t be buying direct from them again

20/5/25
Had to get PayPal involved to get the money back for return item. However no refund for item that was missing from original parcel. Shameful!!!

Unfortunately item was damaged, contact customer service and had a replacement delivered within days.
Very pleased

Your message back to me seems to indicate that you have missed my point completely!! I understand that item had been recalled and for a very good reason
I am questioning why my original postage that I paid in order to get my item delivered is not being refunded. I have had to order a new one and have to pay postage again.

First time ever have I had to write a negative review about John Lewis
So I have an email to say that my mattress top had been recalled
As I am not near a Jl I arranged for them to collect it.
I asked if they were going to refund my original postage and she said no, u received the goods and it’s only the item that has been recalled. Seems a bit unfair

Your message back to me seems to indicate that you have missed my point completely!! I understand that item had been recalled and for a very good reason
My point is that you are NOT refunding my original postage that I paid to get my item delivered which I think is unfair and do not understand the reasoning behind this.

Fantastic customer care!! Fantastic flowers.

NEVER AGAIN!!! NEVER BUY FROM THEM!! NEVER ARRIVED!! NEVER ANSWERED MY EMAILS!!!

DONT ORDER FROM THEM YOU WONT GET YOUR GOODS!! !! Luckily I bought though PayPal and helped with my refund

Ordered on the 15th April and still have not received items. Customer service brilliant money return without any issues. Very happy

Ordered an item very disappointed with the quality of it and I have to pay to send back. Lesson learnt don’t buy unless your 100 % sure your gonna like.

ITS A SCAM. Can’t believe I fell for it, please don’t fall for it!! They send you an UPS pre/paid and then have a rented van to collect, should have known then. Sent 2 phones only acknowledge 1 phone and then told me was an issue with the speakers on the phone which is rubbish offered less then said if you want phone back it’s £20 . I bet I won’t receive any money either.