I placed my order on 6th December and, after last update on 12/12, didn't receive any feedback.
Now, 24th December and still not knowing where is my package.
1st of January 2026 and still no news, rather than kind words promising they are investigating the case, but with no specific data about the open case.
2025年12月24日
Apricot Clothing からの回答
Hello Felix,
I’m very sorry for the delay and the lack of updates — I understand how frustrating it is not to know where your parcel is.
A member of our team is currently investigating this with the courier, and they are already in touch with you via email regarding the next steps. We’re treating this as a priority and will come back to you as soon as we receive further information.
Thank you for your patience and understanding while we work to resolve this for you. If you have any additional questions in the meantime, please feel free to reply to our email — we’re here to help.
I do sincerely apologise for any disappointment caused.