Patricia

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi there,
We sincerely apologise for the unacceptable mistake with your delivery. Receiving a proof-of-delivery photo showing someone else’s door while you’re still waiting for your package is both frustrating and concerning. It’s good to hear that this issue is being investigated. Thank you for bringing this to our attention—this feedback is crucial in helping us ensure that such errors don’t happen in the future. We deeply regret the inconvenience and worry this situation has caused.

Hi Patricia,

We appreciate your kind words and are glad you found our service easy to use and our tariffs competitive. We strive to provide excellent customer service.

Kind regards,
Caileigh

Hi Patricia, I understand the driver has not followed the instructions. I apologise for the inconvenience caused to you. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Patricia,

We're pleased to hear that you found our representative to be helpful and friendly and we appreciate the feedback.

Kind regards,
Irene

Hi Patricia,

Thanks for your review!

We're glad that you are happy with our products and service.

Hey Patricia,

Thank you for taking the time to leave a review and I am so sorry to hear about the issues you faced with our old courier Hermes. Please be assured we appreciate your feedback and you will be glad to know that our new courier is Royal Mail.

Thanks,
Megan

Dear Patricia,

Thank you for leaving a review for us.

We are pleased that you were able to place your order with ease on our website.

Kind Regards
Emma

Hello Patricia, It is fantastic to hear you love the items you have purchased from us, and that they were delivered on time. Thank you for the 5 stars. Regards Luke