Barbara Bourne

The telephone service was great - Dan was very pleasant and helpful.
I was disappointed that the cheese tower didn’t look like the photograph when we put it together. The top three cheeses were all the same size and didn’t get smaller with each layer as it showed in the photograph, and which is what I thought I was buying

I am very happy with the whole service as long as they don’t keep changeing the way you do things- at 90 years of age I can’t cope with changes and having to keep re-learning with no instructions. Bx

Came with no problems left the parcel in the front porch

Just left it in the porch- no hassle- that’s how I like it and how it should be

No problems whatsoever- and that’s how I like it!

Very pleasant young man and kindly dropped the large parcel in the hall which was very good for me being an elderly invalid

Arrived on time and followed instructions for leaving parcel May 10th. 2023

Never had any problems , they always come when they are supposed to so I never have any hassle. Also luckily - up to now- they have never got me out of bed at 7 am which suits me as I am an elderly invalid.

I am elderly and not very good with technology and when I got an email saying my parcel had been delivered at 15.56 and at 16.05 I went into the porch to pick it up and it was not there I was very very worried. I contacted neighbours and tried to get in touch with the couriers #( which turned out to be far too complicated for me as you couldn’t do it on the telephone). After an hour of stress and getting someone in to help me - which is not safe as I am 85 and disabled so I am ‘isolating’ - the parcel was delivered at 5pm. I have had a lot of parcels delivered as it is the only way I can shop and it has never happened before and I hope it doesn’t happen again - I thought it had been stolen and for me it was all very upsetting, and I felt very helpless.

RUBBISH -you don’t listen to a word that is said to you.
You were told my husband had died and you send me a letter saying
‘Welcome to your new home’
You were given final readings then sent an estimated bill even my bank rang you to ask for an amended bill based on the actual readings that you had been given . This was weeks ago and I am still waiting.
And to wait 6months before sending a final bill is totally unacceptable.