Ian Thompson

Good morning Ian,

Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.

We are delighted to hear you are happy with the service you received.

Kind regards
Niamh
Ideal Heating

Hello Ian,

Thank you for taking the time to leave a review.

When amending information/updating details within your renewal quotation, within the payment screen this should have provided you with the option to pay now or defer the payment to the specified renewal date, I do apologise.

Should you have any questions in relation to your policy, please email us at info@staysure.co.uk or visit our online webchat service and we will do all that we can to help.

Thank you for choosing Staysure.

Kindest regards

Donna

Dear Mr Thompson,

Thank you for your review and I am sorry to hear that you are unhappy with us. I called this morning to discuss but there was no answer.

We can only take card details at the point of sale, we don't have anywhere to store them on your account. Please be assured however, that you are not losing any days of insurance as your new policy won't start until the old one expires.

My sincere apologies for any frustration or confusion caused, I will certainly pass your feedback on to the relavant team to see what can be done for future improvements.

Thank you for choosing Staysure again this year and have some lovely holidays.

Kind regards

Yvonne