Nicky

After a fantastic sales experience, everything has gone wrong with delivery. Delivery arrived as scheduled but driver refused to deliver as ‘unsafe' - no idea why, and strange given that the Wren surveyor visited our property and identified no issues. 

Today, 19 March, and a week on from the failed delivery, and with a list of 11 Wren staff names who all promised to call me back, and to get the ‘redelivery team’ to call me back - no one has, and I still have no kitchen delivery.

Now exploring cancellation and compensation - but all I really want is a prompt delivery date for the kitchen we picked, and for the carpenter I have onsite (costing me money) to fit.

So disappointed that the care and service we experienced at point of sale has disappeared at the first problem since paying our money.

Ordering part was fine but the delivery men didn't care about walking into home with muddy boots on - had to clean floor after they'd gone. They should be supplied with shoe covers. Happy with product once assembled.