Faye Kedney

Fast delivery and reasonably priced.

The most ludicrous situation, ever! I booked nine VIP ticket with table for the Trevor Nelson event in Windsor and wanted to add a ticket. I telephoned Skiddle and was advised by the agent that I couldn’t add an extra ticket, I would need to re book 10 tickets, send Skiddle conformation of the booking and Skiddle would refund me for the original nine tickets. That was two days ago. I now have 19 tickets and £2000 on my credit card! Despite asking for confirmation of my email confirming my ‘new’ booking, I’ve not received any correspondence from Skiddle regarding my refund so I will now have to call and wait at least 30 minutes to speak to an agent. It should not be this hard. I can honestly say it’s put me off going to the event.

Trying to contact Skiddle is impossible. I emailed, no reply then called every day for two days, was number two in the queue each time I joined the call, then cut off each time after 30 minutes waiting.

Customer service were great, and replied quickly. However, the policy on sale items is the issue. I bought two pairs of LK Bennett shoes and before they were delivered there were further reduction added. I contacted the CS team to ask if I could be refunded the difference, (£40) and was told no! I’ve returned both pairs and reordered from the LK Bennett site.

Samples received quickly, lovely material. And a nice curtesy follow up email from Amy.

Wasn’t 100% satisfied with my product. The customer service is amazing and refund was quick.

The diamond necklace I ordered is really lovely and I’m so pleased with the quality of the diamond for such a reasonable price. Timescales were good and I was kept up to date on the progress. Packaging is really nice and it came with a GIA certificate. I highly recommend the Diamond Factory and will definitely use them again.

Excellent customer service from start to finish. I had to wait a few weeks for the products I purchased to come into stock. However, was worth it as substantially cheaper than Furniture Village. I was kept up to date via email on delivery status and received a phone call to confirm delivery. I also received a phone call the day after the delivery to confirm it went well and I’m happy with my products, which I am! What a nice touch. It really made me feel that my custom was valued. Will definitely be using CFS again.

Really disappointed with the returns process. No options to send separate orders in one package so charged twice. It’s now been two weeks since the return, 11 days since the refund was issued and it’s not in my account. I sent my application for a passport renewal at the same and I’ve had that over a week!

Disappointed with my meal as hello fresh consider honey as a pantry item, which I don’t have!

Great value and quality products.

Delivered on time. Friendly and helpful delivery driver.

Love the products and the customer service is excellent.

So disappointed with KM! First time using the site, paid for the premier (next day) delivery which is not received two days later! Wasn’t aware KM uses Royal Mail, which is a red flag for me. Also poor communication from KM - told to wait 2 weeks! Product needed for this weekend so will be returning for refund.

There was a mistake with my order and the customer service team could not have been more helpful. Even sent extra treats for the inconvenience. Products and service are 5*

I absolutely love the customer service team at Lilly’s kitchen. You get to talk to an actual person easily and quickly and nothing is too much trouble. Added bonus that my dog loves the food to.

I’ve purchased a few products over the last year or so and this time I was asked to provide proof of billing address by way of a utility bill. I thought this was a scam so contacted Customer Service, it’s legit! I paid via Apple Pay so no idea why my address is an issue? I actually feel insulted and am certainly not willing to share my personal details by replying to an insecure email especially when it’s not clear why they need this information and what it will be used for.

Excellent service and good price for the products. Also given free samples, a nice touch.

I cannot praise the customer service I received from Charlotte at Shadestation enough. Unfortunately I had an issue with my Tiffany prescription glasses, which I raised via email. My issue was dealt with promptly, glasses replaced within two weeks! The service I received from Charlotte was so good that I’m in the process of ordering a pair of prescription sunglasses and will be recommending Shadestation to friends and family.

Received Allsaints boots from ASOS, birthday gift for my daughter and they were not in the original packaging and the box provided was awful. No way could I wrap and give as a gift! Contacted ASOS via chat to ask if they could send me the original box. Told to return the item and order again, with 10% discount. However, the boot is out of stock in the size I need. I asked if I could be refunded the 10% on this order. Answer no! I asked for a contact number to speak to a person. Apparently ASOS only have a live chat platform to resolve customer issues. Told the resolution is to return the boots. That’s me done with ASOS. It’s becoming like an expensive version of SHEIN!