I placed an order on 1/3/2023 for my…
I placed an order on 1/3/2023 for my husband and also 1 for myself. I got mine within a week but his still wasn't here a couple weeks later. many phone calls with several holds and only that they have 10 business days to send out an order. Should be here by 1/26. on 1/26 a FedEx came, had the order listed on their papers but could not find the order on his truck. Later that day I got an email with a picture of where his order was and it was left at a house with a sidewalk to the street with a wrought iron fence across the sidewalk. We don't have a fence or a sidewalk to the street. I called both Firstline benefits and FedEx. FedEx said they would need a complaint from Firstline to do anything about it. Since I already talked to Firstline I figured they knew what to do in this situation. On 1/30 I called Firstline again. I talked with JP and he said no ticket was made on 1/26 so he made one, sent it to the Escalation department as they are the ones who make the decision to put the money back on Eddie's card so I can re order his items or they would reorder the items themselves. I called again 2/08/2013 , talked with Candace only to find out it is still in processing with FedEx so no one there could do anything about it until it finishes processing with the specialist. You can't talk with anyone who can really handle the issue as they will always tell you there is no one qualified there at the time to do anything about it. I have spent no less than 45 minutes with every call I have made because of all the Hold times while they are trying to connect you with someone else. They have the worst customer service of any company I have ever dealt with. United HealthCare needs to research better the companies they hire to do the OTC drugs. They need to go back to WalMart as we got our orders within a few days and had no problem getting what we actually ordered.
