kathleen K

Very happy with service and the cheese and other bits I ordered. I contacted them to change the delivery date and they amended it without any issue. The cheese, chutney and olives ordered were all well packaged. Would definitely order again.

Prompt delivery, everything arrived without issue and in good condition

Ordered a birthday cake through the website. Despite a glitch with the order confirmation system, cake was ready for the time and date required. Staff were very helpful and friendly in getting the order ready on time. Everyone was delighted with the cake which was delicious!

Leanne on Water Logic side of Culligian was very helpful in trying to get order for early refill delivery arranged as we had run out ahead of our rolling delivery. She tried he best to assist me as much as possible as I did not have all the information required to bring up our account details and it was not on the contract or email provided by the sales team when we set it up new contract for our new address. Despite this she was very patient and helpful and looked at alternative ways of finding our details and getting the delivery arranged.

Reported faulty kettle that I had purchased just over a year ago. The agent (Ioana ) was very quick to respond to my initial email asking for the details they needed to get the matter looked into and was quick to respond to any follow up emails I sent and arranged to get a replacement sent out within the week if me raising the complaint. Service was excellent from start to finish.

Very happy with service, arrived in good time and as described

Book was a good price and arrived in the delivery window promised. The book was in very good condition and I am very happy with overall service. Will definitely use again!

Site is easy to use, orders are always processed promptly and they kept me informed of every stage of the delivery, products are of good quality too so very happy with service all in all.

Book was reasonably priced compared to other sites and arrived quickly and in the condition advertised. Delighted with the overall service would definitely use again.

Easy to use, the member of staff who processed the drop off in store was very thorough in checking items and explaining the process. Payment was processed quickly.

Had an issue placing an order so contacted the customer service team for assistance. The response was very quick and both of the operatives I had contact with (Maria & Lottie) were very helpful and quick to get back to me. I am very happy with the service provided.

Easy, convenient service, staff were very helpful and polite when I went to collect my order.

Very happy with service, ordered through the website and items arrived very quickly, were well packaged and I was kept well informed of dispatch and delivery

Easy to order and quick delivery, very happy with purchase

Arrived on time, well packaged, very happy with the service and the plant was a beautiful.

I have had a few trades with Ziffit (three to be precise) and have had items rejected on 2 of them. The first rejection happened the first time I traded. I sent a DVD copy of a tv show in pristine condition and was told they couldn't offer payment as there was a booklet missing from the DVD making it incomplete, even though no such booklet was included when I bought this copy brand new (and cellophane wrapped!) from HMV.
Later, out of curiosity, I checked online on a few sites, and have never seen any mention of a booklet being included with the DVD, so it was not just a duff copy I had bought. At the time I did not take it further as I didn't think it was worth the effort for the princely sum of £1.45 they had offered.
As a result of this, I left it for awhile before using them again, preferring to use alternative re-seller sites or just giving stuff to charity shops, but eventually thought I’d give them another shot. The second time I used them everything went okay and nothing was rejected.
Thinking that the first rejection incident was a fluke I decided to use them a third time. I did the usual routine of entering a number of items through the website and was given an offer, then arranged to ship said items back to Ziffit. I received an email several days later saying they were processing the return, then received another email saying that they were going to issue payment but that some items had not been accepted as they had failed quality check.
On checking the list of rejected items, they were all (coincidentally) the books that they had given me the highest offers on. There was no offer of a revised price, or any explanation of why they were flat out rejected from Ziffit.
After this last trade I feel a bit cheated by their tactics, considering you’re not being offered that much to begin with and to then be given nothing at all seems very unfair as what’s to stop them from trying to sell these items on, despite what the email might say about disposing of rejected items.

Easy to use, drop off point convenient and quick processing time of payment on receipt, all and all a good service:)

Ordered the afternoon tea set as a birthday present for my mum it arrived on time and she was delighted with it, however one of the cups was broken. I contacted customer service regarding the matter and asked for a refund on the cup and was offered a 25% refund on the order cost which I was pleasantly surprised by. Very happy with the service and handling of complaint. I generally find the service good whenever I order from Interflora and this was the first time I have had an issue with on item

Easy to use very straight forward process and prompt service

Very straight forward process,I put in the details of the items I wanted to sell, printed off the label and left at one of the drop off points. I was notified when they had received the parcel and shortly afterwards was notified that my items had been accepted and was paid the agreed amount. Overall I was very happy with the service and how prompt they were with the updates and getting payment sent(I opted for cheque payment)