Lynne McVicar

The locking mechanism in my back door developed a fault. After sending Shane a short video depicting the problem he was able to assess the situation and give a guideline price. Although not an emergency, he was in the area and came to fit a new mechanism within a few minutes after I confirmed I wanted the work done. He was polite, friendly and professional and fully explained my options.
I was very impressed with the reasonable pricing and he stuck to what was needed. There were no surprise add-ons.
I have no reservations in recommending Haleslocks Ltd to others.

I was concerned over a refund that was due. I used the live chat and Elizabeth (EW2) responded extremely quickly with all the details necessary to put my mind at rest.
I am also very impressed with the customer portal in general as it allowed me to make changes to my policy very quickly and easily.

Package delivered on time and carefully. Time was taken to make sure someone was home. Courier was polite.

I an extremely happy with the delivery of my lovely, new armchair. Initially, I was given a delivery time of between 10am and 3pm - but on the day, I received more accurate updates on timings via text messages as well as a personal phone call (once they were 30 mins away). This communication was invaluable as it meant I could get on and do other things rather than just wait around. The delivery men were polite and made their delivery without fuss - taking the armchair to exactly where I wanted it placed. All packaging was carefully removed and taken away. I would definitely recommend to others.

I needed a replacement oven door seal. Finding the right size was easy - just had to input the model number of my oven and I was automatically taken to the correct part. The new seal arrived very quickly and it was extremely easy to fit. Very happy.

I was very happy with every aspect of my order, right from ordering through to delivery. The ramp is perfect for my needs. I knew that it was possible to cut the length if necessary as I had read this on the website. I used a Stanley blade for mine. Granted, it needed a bit of effort (which is to be expected as it is made from such strong and durable material) but I managed it and, as I've said, I am very happy with the result.

Will never use again. It was the first year anniversary of my husband's death and the Friday at the end of what had been a very long and emotionally draining week. I rarely get takeaways but decided I'd had enough and would give myself a break from cooking for the family. I ordered a meal for 3 to arrive 6.45pm. I was still waiting at 7.15pm so tried phoning. Couldn't get through so went online to customer chat - by now it was 7.30pm. Customer service tried to contact restaurant but couldn't. she said log was stating that the food had been delivered (which it hadn't). she said she would make a full report and that an investigation would take place and someone would be in touch within 48hrs. I asked whether I should make other food arrangements and was told wait 20 mins just to be sure. By 8.15pm we were famished so my son went to a restaurant elsewhere to get takeaway meals for us While he was gone our original delivery turned up 1hr 45min late! Son was already on way back with the other takeaways he had picked up for the family. there was no room in fridge to store the three meals ordered through the Justeat service and, as it was a heatwave and the meal contained fish, it could not be safely reheated the following day after being stored at room temperature through no choice of our own. Result was paying out for the delivery of a VERY LATE meal which had to be binned - as well as the cost of the second meal we'd ordered after seeking advice from customer care on the situation (expensive night!) Oh, and guess what, no investigation was held. It's now six days later and not even an email to see what happened. Will never use them again - I'll deal with the restaurants directly.

Edit: Just to update this, out of fairness, after waiting over two weeks with no contact I did receive a full refund - along with an apology for the delay.