Felicia C.

I called late , almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company . The agent Cesalie Watler said it was $950 + tax .
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them . After being placed on hold she said ,,oh , I found it , it is $599 “. I asked to get an email w the total price which I did . Saturday I emailed her asking to book it . She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking .
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM .
I did not hear from her next day so I left a voice message & sent an Email . Still nothing .
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like ,, things happen ! Also informed me that the cruise was sold out !
I was promised that Cesalie will call me w an explanation to what happened. Never called me !
I emailed my complaint to Cesalie’s manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru .
I had absolutely no missed calls or messages and my phone worked just fine .
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday . He forgot she emailed me Saturday & did not think I noticed her office ours listed .
Had no explanation why she did not call Monday either ! Did not take any responsibility for mishandling this situation . Tried to imply that was my fault .
Ang guess what? He said now they have the cruise available at $950 ! How convenient !
I think that Cesalie was told not to book this cruise at the lower price & just not call me back . They hoped I would take the cruise with the increased rate .
Dishonest , deceiving , unethical and lying .
I am convinced that they will respond to my complaint with a fabricated explanation and a lie .
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on .

Easy to order , v good prices & fast delivery .
The FedEx was the delivery company & they called for the delivery from a number which showed ,,unknown number ; No caller ID “ ,instead calling the intercom !
Of course, I did not answer the phone & the FedEx left a note as ,, nobody available for delivery “ .
I called Vivino & explained what happened. The person on the phone was out of it , it seemed spaced out & not understanding the issue !
A very good company w delivery & customer service issues !

In July we booked and paid in full for a beautiful apartment in Marina/Dubai for 10 days October stay . I had difficulty communicating with them , 3 emails sent & 8 days later I received a rude & condescending response from Akshay William .
2 days before our arrival I still did not have the address or the check in information. Instead I received an email being told they cancelled the rental . They offered 2 alternatives which were way lower quality & not at all acceptable , still for the same high price ! They wait until the last minute to cancel knowing that with such a short notice you would accept what they offer . This way they get rid of a least desirable property and get a high price for it .
I called Airbnb to try & find another accommodation & I ended up with $78 phone bill & I spent a whole afternoon trying to find a suitable accommodation. Not easy 2 d prior your arrival.
I contacted & initiated a complaint with the Ministry Of Tourism in Dubai .The Ministry investigated it & I received a letter of apology & a promise to pay for the phone bill from One Perfect Stay . 7 weeks later , they still did not send me the money !
If anyone had a bad experience & is posting a review , I strongly recommend to make a complaint with the Ministry of Tourism in Dubai .This way they can be held accountable & their license might be revoked.The photo on the left is what we booked , the 2 on the right are what they offered ! From a beautiful marina view to a freeway view ( you can see the photos on the Google review ) .