karla busuttil

Awww Karla you'll have us blushing 🥰Thank you for your continued support and good luck with any future draws 🤞

Hi Karla,

I'm sorry to hear that you are having an issue with your internet connection. Please have a look here: virg.in/service. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed.

These links will also help to keep things tip top for you:
General broadband help - https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean
Service status page - virg.in/service
Wi-Fi hints and tips - https://virg.in/wifisos
Wi-Fi troubleshooting - https://virg.in/wifinotworking

If you are still having further issues then please get in contact with us so we can help you further. We have a vast variety of ways to contact us for help or support and I have listed a few here for you:

Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Other contact options can be found here: virg.in/VMcontact

Kath

Cripes - I am sorry Karla, this is not the sort of experience we expect for any of our customers, I do apologise.

If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos

If after going through the self-checks, you still need some help, feel free to pop along to our Community Forum where our staff and users have a wealth of knowledge and experience to help you out: virg.in/CoBb

Our Community team can also help you out with your TV service if needed.

Cheers ^Katie

Hi Karla, thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Melody