Em

Placed an order 1st Feb and told it would be with me in a maximum of 10 days. Had a notification from Royal Mail that the sender has advised it’s been dispatched 3 days ago and nothing.

Reached out to their chat, who was quick to tell me the order has been fulfilled and to check my emails to see my expected order date. When I pointed out it says a maximum of 10 days, nothing. Apparently, they were checking with Royal Mail, but it’s now past office hours so I won’t get a response at all, even though I reached out with plenty of time for them to do something earlier.

This was a valentines gift and was meant to be special, but instead I’m left with nothing to give and no response.

I wish I’d listened to the other reviews talking about wait times, but I’d hoped it was purely because it was Xmas. Apparently they have a habit of making false promises all year long!

I spoke to live chat the day the parcel was meant to be delivered. I was told that they didn’t have the parcel, only that they were expecting it, despite the fact it said they had my parcel on the tracking for the past week. It then miraculously turns up the next day and half of it is completely crushed in like it’s been stomped on and inside is damaged. The driver was fine as it was delivered, but everything else was just a headache.

Super fast delivery, everything was so reasonably priced and beautiful, and super easy to order! Will definitely be using again

Everything turned up on time and was well packaged. Very pleased!