I contacted heavins today for the very first time looking for a small gasket for chainsaw and I was very surprised how much effort they have put in to help me and I’m still in communication with them , I really do appreciate that they are really interested in helping there customers
I had a issue with vuse devices but customer service was brilliant they said the faulty ones were still under warranty and they immediately issued replacement devices they also advised me to make sure that I charged them on correct charger port usb from pc or laptop as I was doing that anyway they had no bother replacing them,
2024年5月17日
自発的なレビュー
Vuse UK & Ireland からの回答
Hello John, Thanks for your feedback, We are glad that we were able to resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at: info.uk@vuse.com
Hi I have a complaint about your service I ordered a new Ireland plus plan for my wife I received new SIM card but couldn’t activate it without 8 digit pin which lycramobile said came to my wife’s email!! But she did not receive it and I’m still awaiting on customer care to respond and resolve this issue I paid €15 for Ireland plus for 2 months I would appreciate if this problem was sorted quickly and I will update this review accordingly
Update Hi Bhuvana I have submitted all them details already to your customer care email including proof of purchase through my revolut card on 5th October I’m still awaiting response Update I have now got a very fast response from Lycra mobile customer care Gowtham Called me and sorted everything out in 5 minutes my apologies to Lycra as it was my mistake for making a error in my wife’s email address and then I got no activation pin I have updated my star review to 5 as everything works perfectly now Many Thanks Lycra
2022年10月3日
自発的なレビュー
Lyca Mobile IE からの回答
Dear John,
We feel sorry to hear about your experience with us. We understand from the above review that you have faced issue with bundle activation, Please be informed that, due to security reasons, if purchases a new SIM along with a top-up/bundle, then the activation PIN for the same will be sent to the mentioned email, which is provided at the time of purchase. Because if we send a preloaded SIM with a top-up/bundle, then there is a chance of misusing it.
As mentioned in our welcome letter, we request you to check your email inbox and spam/junk folder as well for the 8-digit activation pin, which you would have received on the same day of purchase (first email from us).
To activate the credit/bundle with activation PIN, please dial *116*8digitpin#
To check your bundle allowance, dial *137# To check credit balance, dial *131#
Please be informed, in case, if you’re unable to find/activate the activation pin, please help us with below details, so that we can check and assist you further.
New Lycamobile Sim card numbers (19-digit number on the back side of the SIM card): Reference number: MFST*** (mentioned in welcome letter) Full Name: Complete postal address: Email Id used at the time of purchase:
Kindly attach the screenshot of the order confirmation Email from Lycamobile.
Below details will help us to find your transaction in case of wrong email id given at time of order:
First six and last four digits of the debit or credit card number: Kindly attach the bank statement showing the debit:
please reply to us back to our email: trustpilotreview@lycamobile.com
Kind regards, Bhuvana Lycamobile Team
Update Response:
Dear John,
As per the telephonic conversation your issue has been resolved and we can see that you have started using the service.
I have always bought candy and I have a fridge for about 6 years now and was very surprised when the plastic hinge at the bottom of the door broke and damaged the panel I would appreciate if candy would try to help me out here as I was quoted €160 for a replacement door I live in Ireland
I have contacted candy but they have not replied to my complaint very disappointed
2022年9月16日
自発的なレビュー
Candy Domestic からの回答
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to make this right. If you would be kind enough to email us at trustpilot@hoovercandy.com with your name, address and more information about the service you received we will look into this. Kind regards, Tara The Candy team
I have been with revolut now for 2 years plus and I’m extremely happy with the service that they provide just the same as my bank but a lot better with no fees and very good customer service
This review is based on spare parts for the multi tool I’m looking for chainsaw clutch cover replacement but true shoppers have told me that that this multi tool has been discontinued I bought 2 of these machines in 2017 and pretty disappointed that there isn’t a follow up with spare parts The part required is a very flimsy plastic clutch and sprocket cover. Apart from this I was happy enough with the quality of the machines. Hopefully true-shopping can come up with a new part and I can update this review. The 5 in one multi tool is still available in true shoppers website.
2021年9月15日
自発的なレビュー
Trueshopping からの回答
Hello, Thanks for taking the time to leave a review. If you could help me with an order number or email help@trueshopping.co.uk i am sure i will be able to help. Many thanks Lee
I was looking for technical support for my pc so I rang Microsoft and they advised me to go on the pc it was a serious enough problem and in fairness the tech man from Microsoft tried to help me sort it out but as it seems to be a virus he said he would have to get me some further help and gave me time that they would call me back but I never got the call and they promised me a further call back today but that didn’t happen either, Very disappointed,
I was speaking to Lara and she is very helpful and explained how I can set up my new sim excellent customer service from her
2020年8月5日
自発的なレビュー
Lyca Mobile IE からの回答
Dear john D,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Lara.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
I joined gomo 22 December and gave them clear instructions when I wanted to join on 6 January I received my new sim in good time and I have no problem with them so far everything is very good my number was ported exactly when I wanted, Will update this review as new year goes past.