One of worst user interfaces I've ever dealt with. Had to download Yeep app to return my parcel, app is terribly designed and unclear on how to use. After standing in rain for 30 mins trying to get yeep locker to work via app, i finally figured it out. A small locker opened but wasnt big enough for my parcel. I gave up at this point. How does yeep still exist with such shockingly bad user interface, surprised UPS chose Yeep as their dedicated locker
No option to cancel auto renewal online, it has to be done over phone (which isnt open on weekends, or by email). Unnecessary waste of time when this process could be easily integrated into website
2025年11月2日
自発的なレビュー
loveit coverit からの回答
Dear Albert,
Thank you for your feedback. We understand your concern about the auto renewal process. We do explain in our policy documents that you can request to turn off auto renewal at any time during your policy term by phone or email. This allows us to confirm your instruction securely and ensure your cover continues only for as long as you want it to.
I can confirm we have received your email and this will be actioned for you with a further email to confirm once this has been actioned.
Unresponsive and useless customer service. Electric meter broken and no response for months on end We have been requesting a smart meter is fitted for several months, as our Electric meter is so old it no longer displays readings.
Octopus have been absolutely useless, leaving us with no response for over a month on a few occasions. When they do reply they repeat the same scripted garbage which doesn't solve our problem and leaves us where we started. There were no available slots for smart meter fittings for over 6 months.
I have requested for a new replacement meter to be fitted last summer when it became clear a smart meter wasn't going to be fitted anytime soon. They are now refusing to respond to my previous 3 emails in which I have requested to open a complaint.
We have been unable to monitor our electricity usage, and therefore our spending for several months. We are dreading when it is finally fixed as to how much we will owe. More should be done to support customers especially at this crucial time in a cost of living crisis.
To top it all off Octopus are refusing to waiver the early exit fee even though we have found an alternative energy company who offer to replace the meter immediately. It really feels like we are now being ignored which I can't quite believe.
Really disappointed and surprised by how high the Octopus trust pilot score is. Will someone PLEASE get back to us?
I will be writing to 'which?' and various consumer publications to share this awful experience to any other potential customers
2024年4月4日
自発的なレビュー
Octopus Energy からの回答
Hi Lucy. My name is Solomon and I’m one of Octopus Customer Happiness Specialists. Many thanks for leaving this feedback on Trustpilot, it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative. Firstly, I’m really sorry that you’ve had an experience with us that wasn’t 5 stars. I have had a look at the issue and managed to come up with a resolution that's satisfactory. I am sorry you have had a tough time trying to get your meter replaced, I managed to get hold of the meter operators on your behalf and got you an appointment, the appointment date and time has been emailed to you. Apologies for this, I am currently in contact with you via email to get the rest of the issues resolved, please have a look at your email and we should be able to get everything resolved very quickly and very efficiently. Please feed free to email me if you have any other questions or queries. Kind Regards Solomon. Customer Happiness Specialist.
Unresponsive and useless customer service. Electric meter broken and no response for months on end We have been requesting a smart meter is fitted for several months, as our Electric meter is so old it no longer displays readings.
Octopus have been absolutely useless, leaving us with no response for over a month on a few occasions. When they do reply they repeat the same scripted garbage which doesn't solve our problem and leaves us where we started. There were no available slots for smart meter fittings for over 6 months.
I have requested for a new replacement meter to be fitted last summer when it became clear a smart meter wasn't going to be fitted anytime soon. They are now refusing to respond to my previous 3 emails in which I have requested to open a complaint.
We have been unable to monitor our electricity usage, and therefore our spending for several months. We are dreading when it is finally fixed as to how much we will owe. More should be done to support customers especially at this crucial time in a cost of living crisis.
To top it all off Octopus are refusing to waiver the early exit fee even though we have found an alternative energy company who offer to replace the meter immediately. It really feels like we are now being ignored which I can't quite believe.
Really disappointed and surprised by how high the Octopus trust pilot score is. Will someone PLEASE get back to us?
I will be writing to 'which?' and various consumer publications to share this awful experience to any other potential customers
We have been requesting a smart meter is fitted for several months, as our Electric meter is so old it no longer displays readings.
Octopus have been absolutely useless, leaving us with no response for over a month on a few occasions. When they do reply they repeat the same scripted garbage which doesn't solve our problem and leaves us where we started. There were no available slots for smart meter fittings for over 6 months.
I have requested for a new replacement meter to be fitted last summer when it became clear a smart meter wasn't going to be fitted anytime soon. They are now refusing to respond to my previous 3 emails in which I have requested to open a complaint.
We have been unable to monitor our electricity usage, and therefore our spending for several months. We are dreading when it is finally fixed as to how much we will owe. More should be done to support customers especially at this crucial time in a cost of living crisis.
To top it all off Octopus are refusing to waiver the early exit fee even though we have found an alternative energy company who offer to replace the meter immediately. It really feels like we are now being ignored which I can't quite believe.
Really disappointed and surprised by how high the Octopus trust pilot score is. Will someone PLEASE get back to us?
I will be writing to 'which?' and various consumer publications to share this awful experience to any other potential customers
Shockingly bad customer service, after placing my order I never received order confirmation or receipt.
After a series of confusing emails where they confused my identity and gave away another persons email address to me (an illegal breach of GDPR regulation), customer service are now saying they have no record of my order and are asking me for the details of it.
Dont trust this disorganised and chaotic business with your hard-earned money
Terrible customer service, no reply after 2 complaints nd several enquiries I've made.
The online portal is supposed to make providing meter readings and accessing the account easier, yet it has been down since I joined over 2 months ago.
Terrible customer service and outdated web systems make green network far behind other energy companies I have dealt with
2020年1月30日
自発的なレビュー
Ohms からの回答
Hi Albert Powell,
Thank you for your feedback.
We are very sorry to hear that you are unhappy with the service provided and you have had some difficulties with our new online portal.
We appreciate that a member of our Complaints Team attempted to contact you on 31/01 but, unfortunately, with no success.
We have passed them your latest comments and they will shortly get in touch with you.
