customer

Hello,
We're sorry for any inconvenience you've experienced. We understand how frustrating this can be. We have assigned a service specialist to address the issue and emailed the details. Please check your inbox, including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com, and we'll be happy to assist you.

We’re very sorry to hear that the shoes didn’t meet your expectations — that’s never the experience we aim to deliver.

However, we must firmly clarify: HikeCare is not a scam. We are a legitimate European-based company serving thousands of customers every week across the UK and EU, many of whom are repeat buyers who value our comfort-first footwear and customer-first policies.

Our “keep & partial refund” option is not a trick — it’s a sustainable resolution offered to minimize the hassle and cost of returns for customers and to reduce environmental impact. You are always welcome to choose a full refund by returning the item to our warehouse, with details clearly provided by our support team. The return process is standard for cross-border eCommerce, and this information is made available in our terms and FAQ.

We understand your frustration if the size or style wasn’t right for you. Sizing and comfort can vary from person to person — and that’s why our team is here to help at info@hikecare.co.uk with exchanges, returns, or full refunds where applicable.

We take pride in being open, accountable, and committed to customer satisfaction. While we regret that this experience didn’t go as hoped, we’re always ready to find a fair solution.


Kind regards,
The HikeCare UK Team

Hi Diana, thank you for taking the time to review us. We are so pleased you are thrilled with the colour. Terry.

Hi Diana, Thank you for your kind words. We're happy to hear that you were satisfied with your purchase and that it arrived promptly. Alex

Hey there, so sorry about that. We pride ourselves on fast responses- please share your details so we can match your customer details and resolve your issue asap. Thanks!

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Thank you for taking the time to review Miniml and for your feedback. We are so sorry that it took longer than usual for you to receive your order. I have reached out to you via email to rectify this for you.
Best Wishes, Megan

Thank you so much for the review, Diana. We look forward to seeing you again soon.