Exceptional customer service.
I'm a first time customer, and I'd read a couple of reviews that mentioned being let down by couriers. I was therefore a little worried when I didn't receive a DHL notification confirming the delivery slot.
I contacted The Dorset Meat Co. and they couldn't have been more helpful. The lady who assisted me was friendly, understanding and she determinedly set about getting the issue resolved. She reassured me that my order would be located and delivered, and if that wasn't possible, it would be replaced. She then called me to keep me updated.
Her tenacity paid off, and between her and DHL, the order was located and delivered.
The meat and cheese were perfectly packaged, and still refrigerator cold.
I'm now going to settle down with some splendid cheese, some absolutely delicious looking salami and a glass of nice red. A good result!