Absolutely appalling
Absolutely appalling. No reminders sent to me in 6 months although they've been happy to take £16-£17/month from me. I apparently can't get any of this money back. I signed up via my vet, but they are washing their hand of it and said that it is down to some errors in the data base from December onwards when The Healthy Pet Club got taken over or changed their rules! Disgraceful.
The Healthy Pet Club からの回答