AVOID AT ALL COSTS
AVOID AT ALL COSTS – SERIOUS SAFETY AND DEPOSIT CONCERNS
Based on my experience, I strongly recommend avoiding this rental company.
I experienced ongoing and unresolved issues with the return of my deposit. I was first told it could take up to 28 days. After that, the company claimed there had been a failed banking transaction. My bank confirmed that no failed transaction had occurred. When I raised this, I was told there was nothing more they could do and that I should contact my bank to request a chargeback. This sequence of excuses is deeply concerning.
The vehicle I was provided was, in my opinion, not roadworthy. It had extremely poor braking performance, tyres with insufficient air, and no engine oil. These are serious safety issues, not minor defects or normal wear and tear. The van had approximately 92,000 miles and showed clear signs of poor maintenance. I believe renting out a vehicle in this condition puts customers at real risk of injury.
Customer service was also extremely poor. The customer service phone number was consistently engaged, making it very difficult to get assistance when problems arose.
In my view, there is a high risk of losing your deposit or being charged for damage you did not cause. I have since seen many other reviews from customers reporting delayed or missing deposits, which suggests my experience is not isolated.
For safety and financial reasons, I would strongly advise choosing a different rental company.
