Simon Lowry

I was reminded to claim my £90 switch reward and the money was transferred to my account.
Simple and completed as promised

Good quality liquids at a very reasonable price

The check in was quick and had helpful staff to assist and guide.
There was also a staff member at baggage collection where I didn't see any other reps or airport staff.
This was extremely helpful as I was bringing my cycle in an oversized bag that was not put on the conveyor belt.

The issue below has been resolved with a refund.
I ordered a heater and the courier didn't notify me of earlier delivery than stated in order.
I was not home and they just left it on my doorstep but it had been taken before I got home.
OnBuy are making it so difficult for me to get a replacement

Easy to change tariff with clear information on charges and unit rates

Helpfull staff at check in giving information and assistance.
Especially important for me bringing a cycle on plane.
Made a potentially stressful experience pleasant and straightforward

Always a competitive rate for gas and electricity and great customer services.

Simple procedure to insure my motor caravan and competitive price because I do low mileage and few trips

Provide clear information on tariffs and allow changes to be made easily including payment amounts and dates of direct debits.

I had an issue with cover fixing stopping fan working and phoned the helpline. Dan talked through possibilities and send me further information in email. This helped me resolve issue and fan works great now. The cover has to fit exactly and my fixing strip was too tight

Helpful staff, reliable flights on time and competitive prices.

Great selection of liquids and choice of nicotine strength at very reasonable price. I prefer cappuccino and it has good flavour

My aerial was ready in an hour with a confirmation text and was not damaged

ordered the bottom bracket which arrived after a few days in perfect condition about 20% cheaper than other suppliers. Rode a few 100 miles now and all good no noise or movement.

I used to enjoy a cigarette with my cup of coffee and now combine both with the cappuccino e-liquid. Great taste for me and excellent value

Straight forward change of tariff and enough notification to compare with other suppliers. One of the best green energy suppliers so decided to stay with them