Julie Jackson

英国

レビュー

Flower Shops Network のレビュー

BestHeating のレビュー

5つ星のうち2の評価

Item delayed by courier then damaged so…

Item delayed by courier then damaged so further delay. When it eventually arrived it was nice and in good condition.

2021年11月28日

BestHeating からの回答

Dear Julie

Thank you for your TrustPilot review

Thank you for taking the time to speak with me today to discuss your order, I sincerely apologise for the issues you experienced initially, however delighted to hear you are pleased with the replacement order.

If you have any further queries at all, please do not hesitate to get back in touch.

Warm regards
Katie
BestHeating

MyWorkwear のレビュー

Appliances Direct のレビュー

5つ星のうち1の評価

I ordered a new fridge and paid for urgent delivery

I ordered a new fridge and paid for delivery today, which is why I ordered from them Today I checked what time it would arrive to find it wasn't coming and the earliest date is actually the 4th of Mar. Order cancelled, a very disappointing customer experience.

2021年2月24日
自発的なレビュー

Appliances Direct からの回答

Hello Julie Jackson,

Thank you for taking the time to write your review. We appreciate all feedback as we’re always looking for opportunities to improve as a business. I am sorry to hear about the issues you’ve experienced with your order.
As I am unable to locate your order, I am unable to reply with specifics in this case but I am sure our customer care team has been doing their best to resolve this for you.
If you need further assistance, please contact us via phone or email so we can do what we can to help you.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,
Madel
Customer Experience Team.

Kwik Fit のレビュー

5つ星のうち1の評価

You couldn't make it up!

Ordered 2 new tyres and booked a morning slot 8.30 to 1pm and paid £20 to secure that as I needed to drive south after lunch. No show by 1.15 so I telephoned, I was told they would arrive in 30 mins, the fitter then called me 45 mins later to say they wouldnt arrive for another hour. FInally the fitter arrived at 2.45. The fitter couldn't get one of the wheel nuts off so couldnt change the tyre. I had to cancel my trip. The fitter advised the only option was to get the car recovered to a garage. Later my husband arrived home and got the wheel nut off himself. I called to let them know and rebook another visit and was told they could do the following afternoon, the slot was between 1.00 and 5.30. The day came and went but no show so I called and they told me the person I spoke to the night before wasnt actually authorised to schedule the alternative visit and a refund had been initiated. They said if I wanted to rebook I would need to do another order on line if I wanted them. Needless to say I have ordered tyres but from Asda. I am still waiting for my money to be refunded but they tell me takes 4 to 5 working days.

2020年9月16日
自発的なレビュー

Kwik Fit からの回答

We're very sorry to see this review. We would like for our customer services team to look into this further. Would you be able to provide these details of your experience on the following form to enable them to do so: https://www.kwik-fit.com/contact-us/comments-and-feedback - Many thanks.

Asdatyres のレビュー