Kai_cristian

im really sorry, but xmas 3 weeks ago, i understand that there might of been some backlog in terms of queries, but this is beyond a joke now. dont pretend to be a big company whenever u are not!!!

i´d advise anyone who is considering to use this company, to STAY AWAY FROM IT!!! Cause their gift cards are not working and whenever u try to contact customer-service (only chat option) u will get no reply at all. Whenever u leave a review, like i have done (see below), than u will get copy and paste answer!!!




6 Days ago
I got gifted a Gift-Card for xmas and…

I got gifted a Gift-Card for xmas and been trying since yesterday to register the card. I have created the account, and enter the code multiple times, on my laptop and smart phone, but i keep geeting the same error-message, that the card cannot be registered and i should contact customer-service, which i have done. after working my thru the AI-Assitant, i have requested a human-agent, to adress the situation and get it resolved. Unfortunetly i have not recieved an answer or any form of contact, which led me to check the companys reviews on trustpilot and it seems i am not the only one with the issue and it is common with this company. Its very frustrating whenever u get poor or no customer-service at all. And company´s like Curry´s who have those Gift-Cards on theirs shelves should be advised not to use YOUCHOOSE anymore, since it will move the likes of Curry´s in a bad light as well.

i hope i will be getting a reply and this issue can be resolved, or i will take the time and invest my efforts to make sure everyone knows, on every review-plattform how much of a joke this company is.





Reply from YouChoose

5 Days ago
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this has caused. We completely understand how disappointing it is when you’re unable to register and use your gift card, especially after receiving it as a gift.

Following the busy festive period, we are currently experiencing a high volume of queries and have had a reduced support service during this time. Please rest assured that our team is working hard to respond to every request as quickly as possible, and we kindly ask for your patience while we work through them.

We truly appreciate your understanding and will do everything we can to get this resolved promptly. Thank you for bearing with us during this exceptionally busy time.

Kind Regards, The YouChoose Team

I got gifted a Gift-Card for xmas and been trying since yesterday to register the card. I have created the account, and enter the code multiple times, on my laptop and smart phone, but i keep geeting the same error-message, that the card cannot be registered and i should contact customer-service, which i have done. after working my thru the AI-Assitant, i have requested a human-agent, to adress the situation and get it resolved. Unfortunetly i have not recieved an answer or any form of contact, which led me to check the companys reviews on trustpilot and it seems i am not the only one with the issue and it is common with this company. Its very frustrating whenever u get poor or no customer-service at all. And company´s like Curry´s who have those Gift-Cards on theirs shelves should be advised not to use YOUCHOOSE anymore, since it will move the likes of Curry´s in a bad light as well.

i hope i will be getting a reply and this issue can be resolved, or i will take the time and invest my efforts to make sure everyone knows, on every review-plattform how much of a joke this company is.

I am extremely frustrated with the ongoing issues surrounding my order for the Philips EP5446/70 LatteGo bean-to-cup coffee machine. I placed the order on Saturday, 22 November during the Black Friday sales, when the item was advertised for £380 (reduced from £680). I received an email confirming that my order would be ready for collection on Tuesday, 25 November.

When I arrived at the store, I was told the item hadn’t arrived. Because I was going on holiday, I extended the collection window from 3 December to 10 December, and staff assured me that the machine would definitely be ready for collection on Friday, 5 December. I returned on that date only to be told yet again that the order had not arrived.

I then contacted customer service, who informed me that the order was on its way and would be ready the next day, Saturday, 6 December. I went back to the store, but once again, the item was not there. At this point I had already spoken to 4–5 different employees, each giving me conflicting information.

One employee then cancelled my order and re-ordered it from the main warehouse in Craigavon, assuring me it would definitely be available for collection on Saturday after 5 PM. I returned at 6:30 PM—only to be told yet again that the item had not arrived. After speaking to the manager, the employee apologised and told me the order would now be ready on Monday, 8 December after 9 AM.

I have just returned from the store today, and unsurprisingly, the order still hasn’t arrived. After I finally lost my patience, the employee attempted to order it again from Craigavon and handed me a reservation slip—this time showing the full price of £680 instead of the £380 price I originally paid during Black Friday.

This entire experience has been appalling. The constant misinformation, repeated failed promises, and now being told I must pay full price for an item I purchased on sale is completely unacceptable. This feels like false advertising and has been, without question, the worst customer service experience I’ve ever had.


Order Number: 6685774172

Couldn’t of had a better experience purchasing my first ever Rolex!! All thanks to Julie who looked after me from start to finish!! She has been very welcoming, professional, full of knowledge and made it a great experience. Would recommend Lunn’s Jewellers and especially Julie all day long.

I’ve recently purchased 4 hats (3 for 1 offer) and I’m super happy with the quality, although unfortunately one of the straps broke, which is a minor issue cause u hardly can see it and I can still use the hat. I wrote an email just to advise what has happened to improve the quality and to my surprise I was offered a refunds straight away. I will deffo order again in future and can recommend to anyone!

since Wednesday (today is Friday) the update states, that the parcel is on its way to me, but im still waiting. Trying to get an agent on the phone to get an more accurate update instead thru an automated System, is impossible. Very annoyed with the company

Customer Service is absolute shambles. Attempted Live Chat but support agent able to take it on, left an email with no response and tried calling with the result of being on hold for 20mins twice just to hear that no support agent is currently available. After seeing all the other reviews on here, its save to say i will not be ordering from END again. Simply wanted a shipment Tracking ID to get an update on where my order is. It was due to be delivered between Monday and yesterday, but after reading all the other reviews here, i expect no delivery now and will go thru paypal to get my money back. APP WILL BE GETTING DELETED.