Glenn Levison

Dear Glenn Levison,

Thank you for taking the time to leave a review.

I'm extremely sorry for the behaviour our courier has displayed during the delivery of this shipment. Please be assured, this isn't the standard we expect from our staff, especially when representing the company.

As courier conduct has always been a high priority for us here at DHL Express, this feedback will be bought to the attention of the relevant departments.

Once again, I do hope you can accept my humblest apologies for any distress or discomfort our courier has caused you during this interaction. Hopefully, we can be given the opportunity to redeem our reputation with yourself in the near future.

Kind regards,

Amrick

Glenn Levison,

We regret that your order did not arrive and that you had difficulty contacting us. If there’s a problem with your order, the first thing to do is to inform the Seller that you ordered from, of the problem. This is the quickest and easiest way to get the help you need as they're responsible for your product, shipping and delivery.

Just log in to your OnBuy account, click 'View orders', find the product and select 'Contact Retailer' and let them know how they can assist with the issue you've encountered on your order.

We expect Sellers to respond to all enquiries within 48 hours. If, after corresponding with the seller, you still need our assistance, please respond to my email and we will handle a Dispute Escalation for you.

Have a great day!
OnBuy Trustpilot Team

Hi Glenn,

Thank you for taking the time to leave your feedback. I'm sorry to hear that we didn't meet your expectations on this occasion, this is far from the experience we want our customers to have and I will be sure to pass your comments over to the relevant team for review.

If you would like to raise this further, you can use our online form to submit a complaint to our after travel team who have 28 days to investigate any issues raised and find a resolution, you can access the form via the following link - https://www.crystalski.co.uk/contact-us/after-travel

Thanks,
Louise.

Hi Glenn. We’re so sorry to learn of the issues you have experienced with your refund. I totally appreciate the frustration caused here. Should additional support be required, please email us at letusknow@currys.co.uk with a copy of your review and quoting the reference PCW20652. Please include your name, address (inc. postcode), contact information, 'CUR' order number and any other details you feel may help, so we can look into this as quickly as possible for you. Thanks – Carrie.

Good afternoon Glenn,


Thank you for taking the time to leave us a review and provide feedback, we really appreciate it.

The automatic renewal is detailed on your policy documents and renewal invitation, we do apologize for any inconvenience this has caused however you can still cancel before the renewal date with no charge.

We are so very sorry to hear you could not get trough the phone, we can be very busy at times. We can also be reached via LiveChat on our website or by e-mailing motor@rias.co.uk for a Motor policy, or help@rias.co.uk for a Home policy. Lines are open Monday to Friday 8.30am-8pm and Saturday 8.30am-4pm.


Anca, on behalf of the RIAS Team.