Jessica F.

I paid for a moomin for my nephew for Christmas. It was weeks past Christmas and it still had not arrived, so I reached out to moomin customer service who said they would follow up and “get back asap.” Two more weeks passed with no contact and no product. I contacted them again stating if they did not get in touch with an update I would contact the better business bureau, and they wrote back there had been a warehouse mix up and they thought it had gone out, but it hadn’t. They asked that I be “kind” “because mistakes happen.” They never reached out to me for weeks and essentially had taken my money and never sent out the product. So, I canceled my order. I won’t be ordering from them again.

Kept me on the phone for literally half an hour after I asked them to cancel an order with the wrong delivery address. They owe me almost $100 and they claim the restaurant started making the food, despite my talking twice to the restaurant manager in question who assured me this was not the case and that door dash never contacted them (“Angel” at customer service lied and said he had spoken with them). I’m filing with Better Business bureau to get my money back. They’re not just bad, they seem to be intentionally stealing from people.