Karen B

I appreciate all the choices that were offered and the quality of the checks that I received. However, I paid extra for a service that was supposed to include shipping, and they charged me for shipping anyway. So I didn’t need the additional service and the shipping was pretty high compared to other brands. Still, the quality of the productis good.

We have a good relationship with Vacations to Go through several past cruises. The agents are helpful and the prices and on-board credits have been comparable to or better than booking directly with the cruise lines. However, we recently had cause to review the travel insurance that VTG sold us (Generali) for a trip this summer, and compare it with other coverage available. I was shocked, but unfortunately discovered this too late to cancel: Generali does NOT cover COVID-related costs such as trip cancellation, interruption, delays, etc. Yet, we easily found found other companies that DO cover COVID-related costs, have equal or better benefits in other categories, and offer policies that are about 30% cheaper. VTG is either not willing to do the work to find better coverage for their customers, or they are just picking a policy that generates the most money for them. I haven't decided whether to stop using them completely, or just stop getting travel insurance through them.

I was worried this would be complicated and hard, but it wasn't. The only problem I had was figuring out how to upgrade to OUIGO Plus. The drop down menu was a little bit hard to spot. Still, I knew there had to be a way and just kept looking around until I found an explanation. Voila!

Quick shipping and reasonable pricing. The best Orion out there!