Panajot

We are very sorry to hear about your experience and the confusion this has caused. The quote provided should always reflect the information shared at the time, and we apologise if this did not match what you expected. Please email your details to customerservice@moneyexpert.com so our team can review what happened and make sure you receive the right support. Thank you for bringing this to our attention. We look forward to hearing from you soon.

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships anytime or freeze their membership for up to 3 months (in a 12 month period), via the PureGym app or website, on the members area; as mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. Thanks, PureGym

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Hey there Panajot, we're very sorry to hear you've had these issues with us. I can see you've mentioned you've already been in touch with us numerous times regarding this. Therefore, please continue to work through this issue with our teams you're already in discussion with, and I hope we come to a resolution for you as soon as possible.

Thank you,
Tyler

Hey there Panajot, we're very sorry to hear you've had issues with your refund. Please email us on socialqueries@idmobile.co.uk, with an overview of your issues and personal details, and we'll get back to you ASAP.

Thank you,
Tyler

Hi Panajot,
Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.

We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.

Thank you,
The HP Instant Ink Team

Good morning, Panajot,

Thank you for your review.
I’m sorry to hear that you are currently experiencing a problem with the order you received from us. This is not what we wish for our customers, and we appreciate how concerning and frustrating this must be.

I have tried to call you to discuss this further so please contact our dedicated customer service team on 0333 900 11 33 as we are eager to resolve this issue via the warranty period, we provide for your order.

We look forward to speaking with you and getting this resolved as quickly as possible for you.
 
Sorry for any inconvenience this has caused.

Kind Regards,
NB

Dear Mr Lazaj,

Thank you for providing more information about your case.

We regret to hear you are unhappy with our service.

First and foremost, we would like to address the lack of personal contact from our side: The surge in cases resulting from the COVID-19 pandemic placed an enormous burden on the entire industry, impacting airlines, legal practitioners, and claims handling companies alike.

Unfortunately, this unforeseen circumstance was beyond our control and has resulted in significant delays in case resolutions. Currently, individual cases may span over a year or more.

We acknowledge that there is room for improvement in our communication during this period, and we regret any inconvenience this may have caused.

We understand that you may have assumed that the passage of time would release you from your contractual obligation. Nevertheless, it's crucial to emphasise that this is not the case. When you signed the Power of Attorney document on the 23rd of June 2022, and accepted our Terms and Conditions, you entered into a binding agreement with Flightright.

The right to withdraw from our mutual agreement expires after 14 days of accepting our Terms and Conditions. Once you returned a signed Power of Attorney and we initiated work on your case, you waived this right. Consequently, our service was considered contractually fulfilled.

You have reached out to us after you have received the money from the airline in July this year, in hopes to cancel our mutual contract.

Regrettably, the timing of your decision to discontinue our services does not impact the contractual obligations. Once you accepted the Terms and Conditions and the 14-day window elapsed, you were no longer able to unilaterally terminate the service.

For clarity, while we do not require a separate authorization for our lawyers to issue a Letter Before Action, the authorization for court proceedings, which we have not pursued, is a distinct matter.

Additionally, we would like to stress that we have notified you several times that the airline might contact you directly and make a payment which is what they often do when they see Flightright are involved in efforts to discredit our work.

One of our team members will soon contact you through email; we kindly ask that you respond at your earliest convenience to facilitate the resolution of your case.

Kind regards,
Your Flightright Team