Namanda Aisha

So poor and terrible service. The bus is sometimes late or never comes and then I have to be late for work.
Sometimes the buses are there but no chauffeur or the chauffeur is in but just fitted.
Het is zo verschrikkelijk!.
Everyone should be able to drive and own a car to avoid these frustrations.

I bought some stuff in den haag and I happened to pay twice which I showed to them and they arranged for a refund which they said I would get back after a week, it has been months without the refund.
Tried writing them, contacting them, going to the store again but it is all in vain.
Their customer contact service is useless, they are never helpful/useful.

This company is utterly unreachable, it took almost a year before we got a message that they would refund our flight that was cancelled last year because of corona. Of the amount of about 950 euros I have so far received 22 euros, which is ridiculous, insulting, and fraudulent.

Update: travelgenio likes to react very quickly on sites like this, but when you follow the instructions and write the mail with the booking number and the question they don't rush to respond or provide any service