The Jays Guest House

This is the timeline of delivery:-

Date & Time Location Description
09 Feb 2026 09:02 Aberdeen Your parcel is at our Portlethen Aberdeen depot ready for delivery
09 Feb 2026 08:53 Aberdeen Your parcel is at our Portlethen Aberdeen depot ready for delivery
06 Feb 2026 09:36 Aberdeen Your parcel is at our Portlethen Aberdeen depot ready for delivery
06 Feb 2026 09:35 Aberdeen Your parcel is at our Portlethen Aberdeen depot ready for delivery
05 Feb 2026 17:04 DPD Consumer As requested, your parcel will now be delivered on Tue 10 February 2026
05 Feb 2026 04:38 Edinburgh Your parcel is at our Edinburgh depot ready for delivery
04 Feb 2026 09:00 Glasgow There is a delay with your parcel
03 Feb 2026 15:57 Glasgow We have your parcel and it's on its way to you
03 Feb 2026 14:38 We've received your order details, but have not yet received your parcel

As package did not appear via next day delivery, I had to arrange it to be delivered on Tuesday, 10th, because we were out of town over weekend.
Called local depot on Tuesday, 10th to be told that package could not be located. What follows defies commonsense and good business practice. I was told that I had to contact the supplier and inform them that the package could not be located and for the supplier to make a complaint in order that DPD can raise an action to locate the package.
The customer service operative would not let me speak with a supervisor and hung up the call.

I do not have to spell out the ludicrousness of the instruction that I was given as it defies logic.

This is the second bad experience I have had with DPD, which resulted in me cancelling my previous order, albeit with a different supplier. I gave this review one star only because I was unable to give it zero.

It has been said before by other reviewers, but the customer service is second to none. The added bonus is being able to speak with an English speaking customer service operative. Excellent service, keep it up.

I have been using your excellent product for a good number of years and during this time I have had occasions to contact your customer support. On each occasion- including the most recent- I have been most impressed by the high standard of support and technical assistance. My recent contact with John maintained this high standard, when he displayed a high degree of patience and expertise in dealing with my problem. John is a credit to and an example of the Wiser brand. Although Ashley initially dealt with my query the line was interrupted and when I called back it was John I got and who dealt with my problem.

I wanted to take a moment to commend the staff at AC for the outstanding job they did in selling my house. Their professionalism, expertise, and dedication throughout the entire process were truly impressive.

From our initial consultation to the final closing, they exhibited a deep understanding of the real estate market and legal intricacies involved in selling a property. The attention to detail, excellent communication skills, and prompt responses to my questions and concerns made me feel confident and informed every step of the way.
The negotiation skills were exceptional, and AC managed to secure a great selling price for my house. The guidance on preparing the property for sale, as well as your network of contacts in the industry, undoubtedly contributed to the successful outcome.

I also appreciate your transparency regarding all aspects of the transaction, including the legal documentation and potential challenges that could arise. Your proactive approach in addressing any issues ensured a smooth and efficient process.

I want to express my gratitude for all your hard work and dedication in selling my house. Your expertise and commitment to your clients are truly commendable, and I would not hesitate to recommend your services to anyone in need of a skilled solicitor in real estate matters.
The following are the persons who were instrumental in the successful sale of my home. Chris Comfort, Nikki Hempseed, Lauren Cruickshank and Paul Kirkwood-Allen. An unsung hero in the whole process, but with an equally important role, was Duncan, who showed unflagging enthusiasm in showing off the house to the various prospective buyers

It is good to get another human on the phone. I find customer service personnel helpful, knowledgeable and friendly.

DecPLay for Seniors
I joined DecPlay in February and not having played any musical instrument before I am now playing a host of songs, and amazingly with both hands. I am 79 years old and this seniors course is absolutely first class. Declan, who constructed the course is a very informative and helpful host, giving everyone encouragement and his time to answer any questions you may have.