Dear Francisco,
Thank you for taking the time to leave a review. We are sorry to hear that you are experiencing difficulties contacting our Customer Support and your Payoneer card usage.
Please make sure that you are always more than welcome to get in touch with our Customer Care specialists through our Support Center: https://paynr.co/ask. Our specialists are always happy to consult you on any subject regarding your Payoneer account usage and help you solve any issue that arises. Please note that right now we are receiving an increased number of inquiries, which unfortunately may lead to longer wait time. We appreciate our customers' understanding on this matter. And of course, we are doing our best to shorten wait times, as we strive to provide you and all our customers with top quality customer service.
We also understand that you have experienced difficulties using your Payoneer card in point of sales. We are more than happy to let you know that Mastercard have recently changed the Payoneer card's definition from regular debit card to commercial debit, which is helping us to promote a better acceptance rate when using the card. This change has solved many previous issues with Payoneer card acceptance, and ultimately leads to experiencing less transactions being declined.
We hope this helps. Thank you for choosing Payoneer! At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team