David Blackman

My internet was changed to Fibre optic and i decided to stay with Plusnet. Big mistake. I later realised that Plusnet was offering fibre optic deals to new customers for a much lower price than I was paying. Called to complain and was rudely told "hard luck". I have been a Plusnet customer for over 20 years which counts for nothing, but when my current contract ends, I will leave with no regrets

The replacement unit was delivered very quickly. Sadly the unit did not work. I was given info of how to return via dpd and given a refund. I would deal with this company anytime

choice of renewal contracts

Bought 6 bottles of cognac from their previous incarnation as James Pearce Associatesto, be sold later for a profit. At least 3 missed sales ans still not sold. Had the cognac valued for Auction Instead of £600.00 per botlle thre estimate £100 to £200 per bottle.

The Olives were of excellent quality and well packed and arrived on time

The Chainsaw and other items arrived on time and are of excellent quality. The Chainsaw is light and easy to use.

I was kept informed of the delivery right through the day

I ordered a chainsaw which was shown as back in stock. Two days later I was informed that it was not in stock. Money refunded. Big disappointment

DPD tried to collect the parcel from the wrong property about 4 minutes earler. Phoned DPD who said that the driver would phone later to give a collection time. No phone call received. Phoned DPD the hollowing morning and was told that we would have to get the buyer to book a new collection date.

My wife and I made credit card payments to a company and later made a Section 75 claim against our credit card which was turned doen because the company had used Squareup (which we did not know about) to receive the payments. We subsequently made a Section 75 claim to our credit card company which was turned down because oa third party (Squareup) payments. I phoned aquareup to complain, which was a complete waste of time. Again the point is that a poayment made through a third party is automatically excluded from a Section 75 Claim. If I had known that the payment was made via athird party I would have refused to make the paynment. Which still leaves me being over £2,000.00 worse off with no chance of redress. I had already contacted the bank.

I am always kept up to date

I was kept informed all the way through construction to delivery. When I made a mistake in the specification I was given the opportunity to correctit.

Serg. sorted out the problem easily.

I could not get Dashlane working on autfill in Firefox, and after many attempts I contacted Dashlane to sort out the problem. I followed their clear instructions and managed to sort out the problem