sara covell

Good clean. Very efficient and friendly service.

I made 3 claims over 2 months for our senior dog.

2 claims received by the company on 11 Sept (subsequent claim a few weeks later) are still being processed.

On the few occasions I’ve called to chase, I’m simply told that “the delay is due to the number of claims submitted”. When I ask for further detail (e.g. for how long has this been the case? Or - can you give me an indication of how long I will have to wait? Etc.) The frustrating responses are meaningless and unhelpful: “we do not have that information”. “I can only apologise. “Managers are doing everything they can to reduce the backlog”.

I have today lodged a complaint, but I am not convinced that will help at all. I was not even given a complaints reference. Simply told that they will look at my complain over the next 48-hours and someone will email me within 3-days after that. If I was a gambler, I’d put money on the email response being along the same “we can only apologise… blah blah blah” lines as the unsatisfactory response from telephone advisors.

I’ve been a pet owner for 25 years and have never known it take in the region of 3-months (11-weeks to date, to be precise) to process a claim.

Whilst I’m only one customer, I will take the only action available to me - never give this company my custom again, and warn other potential customers of the significantly sub-par service.

Great barefoot trainers. Not too expensive. A good buy. Worth the little wait (approx 10 days from ordering to delivery in the UK)! Bough hubby a pair after I was so pleased with mine. He loves them too.

I wanted to book Inverarish Cottage on the Isle of Raasay for a 3-night break (Wed-Sat), for May in 15-months time. Understandably, the website doesn’t go that far into the future, so I checked the same mid-week dates for this year to get an idea of costs and it showed the price as £450. Upon requesting prices for next year, I was very surprised to receive a reply stating the cost would be £767. This represents an increase of almost 60%! Thinking there must be a mistake, I telephoned Unique Cottages and spoke to a surly “assistant” who confirmed the price. She informed me that there are no confirmed prices for a 3-night break for May this year. I pointed out that prices for a 3-night break in May are clearly listed on their website, but she insisted they are merely suggested prices and customers can’t actually book 3-nights for those dates and prices. I have several concerns about this. Firstly, it’s entirely misleading to list prices at the side of dates for which customers can not make a booking. Secondly, it strikes me as very odd that customers are prohibited from booking available accommodation for dates in 10-weeks’ time. Furthermore, I find it hard to believe that the owner of this holiday accommodation is happy with this policy, given that it must inevitably cause them to lose customers and therefore cost them lost rental income. Finally, the difference in service from Unique Cottages’ advisor, compared to the subsequent AirBnB booking I made, was staggering. Helpful and friendly communication in which my future 3-day booking for 2025 was welcomed; deposit paid and holiday secured smoothly and swiftly. I may only be one (no longer) potential customer, but I shall not give Unique Cottages my custom and I will advise my friends and family similarly. A brief interaction with this company allowed me to understand why their Trust Pilot rating is barely above 3; average. Like their rating, my experience was wholly disappointing.

This cottage is absolutely beautiful. Perfect location; right on the edge of a loch, with stunning views all around. The cottage is the best equipped cottage that we’ve ever stayed in - the owners have thought of everything. It’s a perfect base for exploring Skye - you’re never much more than an hour from anywhere and after a day walking, it’s lovely to get toasty warm with the wood burner, enjoy the stunning views across the loch and watch the wildlife. We’re definitely going to book again!