Emma

Item arrived promptly and beautifully wrapped, with even a packet of love hearts tucked inside. I'd recommend just for the thoughtful wrapping!! So many lovely things on the website it's difficult to choose.

Received item after a few weeks of ordering to get a faulty bag (large hole in it). Took ages for them to arrange a return of the item and I'm still waiting for a full refund 4 weeks later. Will be raising a dispute with my credit card company.
They may sell discounted items but it's no use if the items are faulty and you can't get a refund.
Avoid!

The sofa arrived in no box and was damaged. I contacted customer services within 15 mins of delivery and they still haven't sorted a return and refund a week later. Minimal contact from them and now silence. I would avoid.

I ordered something online and went to go and pick it up via click and collect. I was handed my parcel and thankfully I decided to check it before I left and both items were faulty. The store knew this as a note was written on my invoice saying items were broken. No one had contacted me to say this and no one informed me of this when I collected. I think they hoped I wouldn't notice.
I live 35 mins away by car. A complete waste of my time.

Hermes (aka Evri) are an absolute joke. And not a funny one. Avoid at all costs.
They have 'attempted' to collect an item from me 4 times. The first time they said I cancelled it, which I didn't. The second and third time I was in and downstairs. The last time I actually left the parcel in the doorway with the door wide open but apparently they still missed me for collection.....
I don't know why they've bothered changing their name, its just as diabolical service as before, if not more!!

Bought some beautiful chairs from byKALEVIG. Arrived very quickly, within a few days, in a lot of secure packaging. My partner fought and swore his way through it to find 5 lovely chairs. They are just the right height and style for our industrial dining table. Very pleased overall.