Cynthia Wooley

I had an ear infection

I've booked vacations with them in the past and have one currently booked now. We've had excellent customer service, the prices are excellent, and their website is really easy to navigate. I like that they partner with shoreexcursiongroup which we've used several times to book cruise excursions at a much better rate than the boat offers

I booked a refundable rate for a hotel.
I didn't realize the refundable rate only lasted until 3 days before travel. A lot can happen in those three days. My husband's work plans changed so I wanted to modify our two day reservation by one day. Thinking it was refundable based on making sure I clicked that when booking and paying a little extra for that, I called the hotel who said they had plenty of vacancies and it was no problem to change one of the dates but I would need to have the third party (super) contact them. When I told all this to the super representative they said it was nonrefundable. I told them I didn't want a refund, I just wanted to change one of the days to the day after and they were just like nope, it was nonrefundable. I wasn't asking for a refund! I am out almost $100 and will make sure to book directly with the hotel in the future.

Anna's jeep was great! Clean and ran great. Communication was excellent. Drop off at airport very easy. Will definitely use Turo again.