The booking experience is a real faff…
The booking experience is a real faff and not user friendly. It seems so outdated and needs to be more straightforward and streamlined. I wanted to do an exchange on my voucher and it just had too many procedures and I was confused. I rang and spoke to an agent called Dylan in the end and he was terrific and very helpful. His customer service was very professional and he couldn't do enough. So, the site isn't good but if all customer service agents are as good as Dylan then it's not that bad. Just make the site easier to use and more user friendly please. Thanks
Activity Superstore からの回答
We can only apologise for the difficulties you encountered whilst trying to exchange your experience and we take you feedback on board.
Thank you for your kind words regarding Dylan's customer service, its great to hear that he was able to assist you 😊
Sapphire
The Activity Superstore Team
