stephanie

Good service and delivered promptly. Boxes are good value for money.

I ordered a pair of boots online - first time ordering with them online. I ordered them on the 9th November. On 6th December I have still not received them. After chasing, I eventually found out they were lost in transit. Communications from the help desk were sadly lacking and customer service almost non-existent. Such a shame because I like their products and customer service in their shops is great.

good service, good quality, good price

I like this company's products and bought a pair of boots online based on previous experience offline. Unfortunately I couldn't even fasten them as the tops were too narrow. It's too difficult to buy boots online without trying them on. I will continue to buy in retail shops.

I give the driver 4 stars but your organisation zero. He arrived at 9pm - an hour after the time slot ended. He was still calm, polite and friendly. He told me he had 179 deliveries that day with 29 after mine. That is ludicrous! How can any one person do that in a day! I do wonder if he had had anything to eat. I felt so sorry for him and angry at the unrealistic targets set by your company.