Paul H

We bought our Buccaneer Aruba in 2023 and honestly, we absolutely love it. It has everything we could possibly want and more. The quality is superb, and the overall build quality really shows why Elddis stands out from the rest.

This is actually our second Elddis caravan. We previously owned the 866 and absolutely loved that one too, so we knew we were coming back to a brand we could trust. The Buccaneer really is the peak of caravan quality — from the fantastic full heating system to the self-levelling legs and all the thoughtful features throughout. Everything feels solid, well designed, and built to last.

We’re a family of five with three children and a dog, and we regularly travel around the UK, touring especially during the summer holidays. The space, comfort, and practicality make travelling as a family easy and enjoyable, without ever feeling cramped. It’s stylish, luxurious, and incredibly comfortable — it genuinely feels like a home away from home.

Overall, we couldn’t be happier. Elddis continue to deliver exceptional quality caravans, and the Buccaneer Aruba has exceeded our expectations in every way. Highly recommended for anyone looking for comfort, quality, and stress-free touring.

Great company to deal with.
Nothing is an issue for the team who go above and beyond to make sure that the company is getting the right deal.
I have a new Card Machine was delivered very quickly and straight to work
Nothings an issue for Sam and Joe

We bought a new home at Callerton through Sue in the sales office.
The process from start to finish was stress free and very easy to go through.
Sue was very informative and was just all round excellent to deal with and I would definitely recommend her and Miller to anybody looking at buying a new home

We’ve used NWH for a few years now following a local firm selling to the impossible to deal with biffa.
Nothing is a problem from booking the skip to it being delivered collected.
Sue our regular driver is an absolute star who always goes above and beyond and is a credit to the company.

I purchased a new buccaneer from Murray at Catterick and couldn’t be happier with the service and caravan.
After purchasing a tourer from a dealer down south that had major issues I was very conscious about where I was going to purchase from.
Murray made the whole process a very easy transaction and buying from a bigger reputable dealer gave me peace of mind.
Fast forward the following week when I turned up to a site in Northumberland on a bank holiday Monday and had a small issue. I called the branch and spoke with Darren from servicing who jumped in his van 5 minutes before close for an 4 hour return trip and came to resolve the issue.
Outstanding customer service who I thoroughly recommend.

I dealt with Tom at auto finance online. He was excellent throughout the process and very knowledgable and gave great advice on what was best for me
I bought a touring caravan and had issues on the collection day which didn’t involve auto finance but he went above and beyond to make sure it was resolved quickly. Thanks Tom

Most of the drivers can’t read or speak English. I can’t even upload a photo of the guy in question on this occasion who can’t follow simple written instructions then cancels the order so I can’t leave negative feedback.
Customer services are just as bad as they can’t help

The dairy free range is outstanding.
Due to a courier error my order turned up 2 weeks late and damaged.
The customer service was excellent and within a few days I had a fresh order delivered.
I am a firm believer of you pay for what you get and friars is very much worth the money

I purchased a canvas and 2 cushions from the website.
The canvas was the only item not arrived. It took five weeks to get a reply from my email and Facebook messages which I only received because I opened a dispute on pay pal.
It is coming up to 7 weeks now and I still have not received the items or a refund.
If you order from this company which I wouldn’t recommend you do please use a credit card or PayPal so that you are protected.
Terrible customer service

Kevin came to put a few things right in a new build we bought. NE5
He was very polite and easy to deal with. His knowledge of the job was superb. A great job thank you

This is our 3rd purchase from this store from over the years.
It is always a great experience as you don’t get bothered unless you actually need help.
When you do need help, the knowledge and customer service is second to none.
Alan served us this time, what a nice bloke. I really didn’t want to be in the store (hanging from a wedding the night before and got bribed into going on way home) he made the experience very easy and before I knew it we were on our way home (with the most expensive sofa) but most importantly, a happy wife!