Very very disappointed
Very very disappointed. We had water leaking from our boiler. Engineer arrived and ordered new part and told us he would fix it the following day when part arrived. That would have been the Saturday. He called his boss to get approval and was told no leave it till Monday. We never slept all weekend. We had to take it in turns getting up and emptying the water that was leaking. On the Sunday night we had to empty the basin every 20 minutes. Very very disappointed. Have been a loyal customer for years and this was just so wrong. Especially when we knew the part was arriving the next day. I wrote a letter complaint but never heard back
British Gas からの回答
Hi Lynda, this doesn't sound good at all! I'm really sorry about any damage that was done because of the constant leaking and offer my sincere apologies for the frustration and inconvenience that it's caused, especially with having to get up constantly, and it being even every 20 minutes.
If you'd like us to investigate this further for you, please send a DM to @BritishGasHelp on Twitter or a PM on Facebook using https://m.me/britishgas and include #Trustpilot.
You can also use the webchat option via our website. Thanks, Lee
