David Lloyd

Hello, 
 
Thank you for getting in touch. 
 
We have looked into this from our side and these aren't email addresses which are registered to Monsoon. To confirm we are aware that the email domain is @email.monsoon.co.uk which is not ourselves. 
 
On occasions scammers may include a known brand or name in an email address they have created but its not direct from the brand or company themselves. 
 
We would recommend reporting these emails as they come in and we hope that this is of some assistance. 
 
Many thanks, Monsoon

Hi David,

We're very sorry to hear that you haven't had a positive experience using our platform, and that you feel as strongly as you do about our leads. However, we strongly refute the claims that you have made against us and our users.

We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.

We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team