They've lost a customer

Used this for my business and was very easy to arrange a time, drivers were punctual and dealt with collection really quick

Rider didn't follow address instructions and went to the wrong address and not the one provided, then left and claimed that delivery wasn't completed because nobody showed up. Been chatting and emailing with their customer service for 3 days stating I was at the address all morning and no rider attempted contact but they wouldn't understand the issue at base which was the delivery was sent to a wrong address and still charged us a fee for returning the product. Apparently they've been trying to phone me at the time, however with the address being a shop they could have easily walked in and delivered the product but that's already so complicated. When mentioning the issue with the address customer service just said "we could see on the map that the rider was at the location" however a map can only be so precise as the driver could have been next door (so, wrong address) but still showing to be at the correct spot. All in all stay well clear of this company as their riders can't even follow basic delivery instructions (it's their job!) and customer service won't listen to you or even consider the chance that they've made a mistake resulting in a waste of time and money.