Allison Smith

Worst pet insurance company I have ever used I took the insurance out with Petwise as they insure senior dogs. Unfortunately my staffie became ill and spent a night in the vets. Not only was it stressful my dog being unwell but I had to pay the bill upfront via Klarna payments. Petwise received the claim form from my vets on the 7th of August I have chased an update the latest being on the 21st September only to be told my claim had not even be picked up by a claim assessor and I was told that there was no guarantee it would even be picked up this week. I was told my claim would be assessed within 4 weeks this has been the most stressful experience I have ever had with a pet insurance company my next klana payment is due this week and I have now got to find the payment as I have still not been paid out!!!!!!!

08/10/24 Update been 2 months now since forms were submitted by my vet no update no payment next step Ombudsman. PN PWS122511846

I had my smart meter installed on the 6th October only to be told by the engineer he had no display units and I would receive one within a week after numerous phone calls It finally arrived today 30th November. After trying to activate it the display unit would not join the network. I called Edf the officer could not resolve the problem and told me to leave it 24 hours if it didn’t connect I would have to try to activate it again if this didn’t work they would have to send another one out or wait another 2-4 weeks for an engineer appointment.
What an absolute joke!!!!!!