Robert Lawrence

Msg recv’d 1425 hrs - 2026.03.23 “[Reminder that We're sending an engineer on Tuesday 24th March between 8am and 1pm.]…[NOTE: Cut off for any changes is 4pm the day before appointment]” -- Msg recv’d 0739 hrs - 2026.03.24 “[automated update on fault]…[We need to send an engineer to fix your service.]…[If you already have an appointment (SEE PREVIOUS) you can ignore this message]”. -- An appointment was made by EE and not cancelled within the stated time frame. NO notification of any cancellation was provided, AT ALL. A customer was left waiting around for 5 HOURS - as EE INSTRUCTED. At 1300 hrs (1PM). The engineer had not arrived. EE was called 24/03/2026 13:11. Spoke w/ representative (Kaj?) who was very polite and patient. They escalated a complaint, initiated a refund (£31.19) for the missed appointment, and advised that no technician would be arriving. The representative did offer another appointment which the customer declined (not wanting to waste another entire day). NO explanation of the outage was provided. This was immensely disappointing. Though the representative was great, this treatment by a “reputable” provider is inexcusable. They claim to have been voted best in the UK, who was casting the votes…? The customer will (with the assistance of persons who care) be researching other potential service providers (it is sincerely hoped that those providers will see, take note of, and (if they wish) share/publish this review.

These people provide excellent quality products and service! I find they're a great value for the money. Items are delivered quickly and in very resilient packaging. Never damaged. So thoughtful and professional! I've purchased their products numerous times before and will continue to do so. Never been disappointed! I highly recommend this seller!

These people provide excellent quality products and service! I find they're a great value for the money. I have special delivery needs and they not only follow them to the letter, they hand write them on the box for the courier. Personal, professional, exemplary! I've purchased their products numerous times before and will continue to do so. Never been disappointed! I highly recommend this seller!

Leovet Silver Salve » 150ml is an excellent, well-priced product and always delivered in resilient packaging. I've ordered it several times and always received it undamaged.

I've had the Ode Card for about 8 months now and it has been very useful. I've found the website to be convenient/user friendly. I get cash back for purchases I'd make anyway. The customer service has been excellent.

The DVD's I ordered, arrived on time and both played without any issues. I purchased them online and was able to use credit for items which I had traded in at my local store where the friendly staff were able to merge my in-store and online accounts.

I find ParcelForce to be immensely dissatisfying. They’ve never obeyed my direct, repeated written AND verbal instructions not to disturb my neighbours. When Yodel couriers deliver items, they are respectful and always leave it by the bins as requested. Great work!

I ordered 3 items. The packaging and invoice were clearly labelled. One of the items was obviously incorrect. They did respond to my email offering “sincere apologies”. They stated that they would refund the purchase price of the item. I haven’t received it as of this writing. I attempted to give them a second chance and reorder the item (incl. paying AGAIN for shipping). The site wouldn’t allow me to reorder the item. I found the experience insincere and thoroughly unprofessional.

Viktor was exactly on time and did a spectacular job. He was respectful, expedient, thorough and eminently professional. Wouldn't consider hiring anyone else!

Light and apparently well built. The zippers operate smoothly. Good price. Nice features. I enjoy the multiple locking positions on the extension handle. I look forward to trying them out.