ET
Eloise Twisk Gosport
英国
レビュー
Hastings Direct のレビュー
Do not touch Hastings Direct with a…
Do not touch Hastings Direct with a barge pole. Awful customer service, on hold for 20 minutes every time you want to speak to them. App very unreliable. Problem with my ‘black box’ connection and the policy cancelled suddenly with virtually no warning. No compassion, humanity, reasonableness. It really makes you feel so crushed dealing with faceless companies like this, if they come out cheapest, it’s for a reason. AVOID.
2025年10月9日
自発的なレビュー
Hastings Direct からの回答
Hello,
Thanks for your review, we’re very sorry to see that the policy has been cancelled and that you had such a poor experience.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications explaining why your policy was cancelled, including the date we’d cancel it from. We regret that these weren't seen.
I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Lilyandroo のレビュー
It's a lovely company
It's a lovely company. Couple of problems with a product, they replaced immediately with no hassle. Highly recommended!
2025年4月9日
自発的なレビュー
Conkauk のレビュー
Conkauk からの回答
Hi Eloise, I'm so sorry for this our carriers shouldn't dump them as we have them on a service for a signature.
The instructions should have been inside one of the packages.