Debbie Werner

We had Moon Valley MVP Pro Care Service for our large palm trees. Brent & Alex were the 2 techs that came to our house. They were so professional, thorough, friendly and courteous. I rate them an A+. I would highly recommend this service to customers for palm trees and other landscaping. It is well worth having knowledgeable people take care of these palm trees and other trees.

I ordered product on 2-08-2023. 2 items totaling $26 was not shipped, money taken off my OTC acct & they said product on back order. I called 2-22-2023, 3-24-2023, 5-2-2023, 6-2-2023 & 6-19-2023. On 6-19-2023 on a 1 hr & 49 min phone conversation, I was finally told I did not file a complain within the time parameters. Question: why didn't anyone on my phone calls do this? They say I will not get the product now because complaint was not filed within the time limit. Bottom line: Do not order from their catalog on line. Physically go to you store to purchase with the OTC card. Customer service is horrible!!!!