Rosanna Thompson

Amazing customer service when my necklace broke. It was replaced without an hesitation and communication was prompt and helpful. Would highly recommend Lily and Roo.

I had a lot of time wasted trying to find a locker that was available or a drop off point with a label printer that worked. I had to go to 3 before I found one. Apparently the broken printers had been reported but had not been updated on the website to say they were unavailable for use. Also my 2 nearest lockers were full and seem to be full a lot which isn’t very helpful

I went to their new shop and bought the lovely new the new Fleur Hip Bag in cream. It is such a great size as you can fit a lot in it but it doesn’t seem to bulky to wear. Looks great with the selection of straps I already had. The adjustable strap lengths are really handy for someone who is very tall.

Love all the bags I have bought with LRM but recently bought the new Pippa hip bag in black. It’s a really great size for every day and fit more than you’d think in it. The additional strap I got with it was nice and long which is great for someone tall like me.