Danielle Watkins

Being charged incorrectly for the first time to being given a £10 voucher towards a tesco shop as an apology for charging an incorrect amount towards a bill, then being sent a £720 bill. I've been passed on to Oriel due to staff from rebel energy having enough of me, I don't know whether I'm coming or going with this company, and to top it all off I never received any source of energy from them.
Save yourself a year of going back and fourth in emails with them and join a secure company (any company rather than this one).

Awful company, used once and never again. They have charged me for gas/electricity usage that was meant for the tenants that moved in 2 months after I moved out, I've had to confirm on three seperate occassions that I was not a tenant at the time and have been ignored. There is an obvious lack of communication between teams or a lack of staff (very much doubt the latter, but its how it comes across). They have thoughtfully passed me on to pastcredit solutions, despite the protest and evidence given. Just dont bother.

Experience was overall great! No waiting or cancellations. Tracking the package was super easy.