T.L. Wainscot

Signage adjacent to my front door and intercom indicates this is a disabled household.

Yet FedEx staff consider it acceptable to buzz the intercom and not engage with the resident even when the intercom is answered immediately.

But it gets worse as I could not open my outward opening front door because a large heavy box had been placed in front of it trapping me indoors.

Shouting through the adjacent window attracted the driver as he was starting to leave - the heavy box was moved and placed inside my porch (I would not have been able to physically lift it).

This is straightforward abelism and not speaking on a interom can (for disabled & elderly people) be quite scary.

Furthermore placing a heavy box in front of a door preventing it from opening is unsafe and simply beggar's belief.
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After taking three minutes to get though to the point of actually being able to speak to somebody, there are only so many times that
"Thank you for holding. We're sorry for the delay but please stay on the line and we'll be happy to help you".
has any resemblance of sincererity.
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As a customer losing the will to live, I occupied my 10.5 minutes of idle time compiling this review.
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Nationwide gets so many things right but when it comes to answering the telephone I'd respectfully suggest it could do much better.

Ocado continues to let itself down through both overpacked and inappropriately packed carrier bags undermining the excellent work undertaken by others – particularly its first rate friendly delivery drivers and the excellent time-keeping.

This is a shame.

Having previously raised this with Ocado serveral times thence in a Trustpilot review, Ocado replied on Trustpilot (26th November 2025) as follows:

- Hello there, thank you so much for this detailed and honest review. It’s brilliant to hear that you consistently receive excellent service from our helpful drivers and find our delivery system so reliable. That really means the world to us!

- However, it is clear that our packing process is completely letting down all that hard work, and for that, we are truly sorry.

- We hate to hear that our bags are arriving overpacked, making them heavy and difficult to lift, especially for the elderly or those with mobility issues.

- We absolutely care about what arrives on your doorstep, and we are so sorry to hear that this hasn't improved after passing feedback on. We are passing this detailed feedback on to the picking and packing team at the warehouse immediately to reinforce proper packing standards.

- Thank you again for highlighting what needs fixing. We aim to make sure your next order arrives perfectly packed for that five-star experience!

Except in today’s delivery oven-ready food was crushed by a 10L bag of cat litter.

Really?

Who in their right mind mixed 10L bag of cat litter with oven-ready food let along placing something in a bag which is entirely foreseeable to get crushed and damaged.

Please get a grip Ocado – your bag packers are letting you down including today’s first-rate delivery driver.

Whilst accepting bag-packing must be laboriously borning there is little reason not to excel and set a standard to be proud of.

Updated 15th December 2025.
Upgraded to 4-star as Ocado appears to have taken this on-board.

Microsoft 365 increased its UK annual subscription from £79.99 to £104.99 last February (2025) - a whopping 31% increase in price!

This increase is over eight times the UK's current inflation rate of 3.6%

Unbelievable.

Ocado gets so many things right.
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It has an efficient ordering system and a very reliably shopping delivery service (conveniently using recyclable bags) with really helpful drivers often leading to compliments to head office.
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Except it persistant fails with respect to its bag packing.
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Bags arrive overpacked - for the elderly /mobility impaired these can often be really heavy to lift.
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Bags over packed /badly packed mean items are often squashed or crushed sometimes leading to leakage.
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Bags can arrive with items (say) in juices /gravy placed
on their end instead of simply being laid flat. This often leads to leaking over other products.
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Bags arrive with cleaning materials (such as bleach) in the same bag as food - a real turn off and potential risk.
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These issues have been reported more than once but to no avail.....
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This single repeated failing lets the remainder of Ocado's hard-working staff down.
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Has Ocado not grasped that consumers judge suppliers on what arrives on their doorstep?
Perhaps they simply don't care?
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Whilst accepted bag packing is labourious, how hard can it be for Ocado to pack its bags properly thus leading to a Five-star review?
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Notwithstanding, thanks is given to all those members of Ocado staff who regularly do provide an excellent level of service.

Personal experience as shown that Royal Mail are usually first rate when it comes to deliveries.
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Except not on this occassion.
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Not only was a valuable parcel abandoned overnight on the doorstep (at Royal Mail's risk) its position restricted the front door from being opened - somewhat dangerous in an emegency.
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Royal Mail could have simply delivered the parcel the next day but chose not to.
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KWS is supposed to undertake age verification for BlueSky in the UK (at least) and yet was persistantly failed to verify this pensioner's BlueSky account!
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Directions in the e-mails were unclear and when the system finally did come up it took many attempts to pass.
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Needs to do better with greater clarity.

This is not the first time I’ve encountered ableism from Evri.
It is not even the second or third.

When Evri proposed an after-dark delivery time I politely and promptly said ‘No’ as a reasonable adjustment for disabilities.
There was no mechanism (or offer) to reschedule the delivery date.

Yet Evri still came-a-calling after dark.

So, it appears that Evri perceive they are above Section 20 of the Equality Act 2010 whilst arrogantly ignoring the reasonable request of a disabled and vulnerable customer not to call after dark

The next day a friend retrieved the sodden item abandoned in the rain beside my door directly beneath the big sign (alongside the doorbell) which politely requests ‘No Callers after Dark’.

Even if I had sufficient vision to see the package on the ground, I would not have been able to physically reach it.

Would Evri try to deliver to (say) a closed shop?
Very much doubt it, so why this ableism with disabled and vulnerable residents?

Can but only assume not every parcel or delivery is important to this shower or is it just the disabled and vulnerable who aren’t important?

I would never ever use Evri to send anything and strenuously try to avoid those firms who do.

Evri are not welcome on my doorstep.

Update: Disappointing standard comment from Evri who were provided with the tracking number alongside this post and now know everythig they need to know to investigate.

Works completed and invoices paid with two hours of receiving final invoices.
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Except the next day their sub-contractor Xero still sent me reminders to pay my already paid invoices - inexcusible.
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This wasted much time trying to check with the contractors to confirm their funds had been received.
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This does not reflect well upon either the contractors or their sub-contractor Xero (whom I have no direct contract with nor wish to have contact with).
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Further reminders for already-paid invoices may be treated as harassing and will simply result in Xero's e-mail domain being blocked (which could adversely affect other Xero customers future billing with me).
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Update - Xero claim their automated system sending unwanted messages is somebody else's fault.

Following trolling on MSN steps were taken to avoid this as reports to MSN were having little effect.

As the trolling continued MSN were asked to remove /reset my profile as a reasonable means of stopping th bullying and harassment except they refused.

If MSN (Microsoft) cannot stop trolling then how can users expect them to stop hacking or any misuse of data?

No longer use MSN as I do not believe it is safe to use MSN or Microsoft.

Nationwide has just trumpeted is achieving an "Advanced" mental health accessibility rating.

Except Nationwide's response to this physically disabled customer was poor today.

With a modest queue and just two of the three windows open, a third person worked away behind the third window.

In the eyes of many waiting customers the optics of such a situation never looks good.

By the time I'd reached the head of the queue I was visibly struggling to keep standing (let alone the pain) so asked if the third window could be opened - but the teller said she was too busy (always a reason for not assisting).

Was advised to sit to be served (just one seat wasn't low down) and when I finally stood up as a window became free was accused by an intolerant able-bodied customer of queue jumping - very humiliating.

When it comes to the needs of disabed customers Nationwide still has a long way to go.....

Ocado's drivers are excellent; some exemplary leading to positive feedback.

Whilst Ocado doesn't always get it right (to be fair they are pretty good) their customer services are always quick to respond without fuss or delay.

For example, they recently provided me with an excellent understanding of their operational logistics (leading to why substitutions cannot always be made).

Thank you Ocado.

Bought a Febreze aerosol air freshener.
Third time of use the plastic nozzle lever mechanism broke so a full can of air freshner is useless and money wasted.
Will never buy their products again.

Been enjoying Little's excellent coffee for several years and so pleased that partnering with Dragon's Den's Steven Bartlett to should really benefit the company.

It is worth mentioning that the labels can be easily removed (including the aluminium lid) and the almost iconic empty jars reusued for storage jars in the kitchen /workshop etc.

(I've more than a few which hae been repurposed)

Few might deny Bahlsen's Choco-Leibniz are delicious.

Except their biscuits have become rather unpalatable through shrinkflation and 'virtuous' packaging - the latter leading to broken biscuits.

The 125g pack of 9 is now a 111g pack of 8 with no mention of the reduction of the number of biscuits on the box.

In trying to fill the same-sized box, gone is the tray securely containing 3x3 biscuits in favour of trying to space-out the 8 biscuits. Except of those 111g packages purchased all contained broken biscuits.....

Sorry, Bahlsen - your biscuits are no longer for me.

There is much wrong with UPS and their service can be dire. However, on two successive deliveries the same first rate 5* driver came to my door.
Sadly notification of the delivery by UPS was poor so no 5* review for the company.
In terms of face-to-face contact with the public this demonstrates it can be achieved - just takes the corporate will to make it happen throughout the company.

Instead of the advertised 6-9 days delivery, after multiple delays the computer ordered on 19th January 2024 finally arrived 9th February 2024.
Except it had a non-functioning keyboard and no mouse dongle (thus rendering it incomplete and inoperable).
Despite confirming these would be immediately returned, Lenovo insisted on their return before dispatching replacements.
This would potentially adding another 10-14 days before I had new a functioning computer.
With such shoddy service it was decided to return the complete unit in favour of my buying from another manufacturer.
Although the unit is boxed and ready to return, Lenovo claimed it would take 3-5 days for them to e-mail out a returns label and the refund could take up to a fortnight - yet more shoddy service.
Lenovo eventually provide a response to my e-mail complaints claiming it could take over a month before I received my refund (remember it originally promised to supply and deliver in 6-9 days).
Lenovo have now been given a reasonable deadline before the transaction is placed into dispute with my Credit Card provider.
Despite having used Lenovo products for the last two decades, I would never use them again.

Instead of the advertised 6-9 days delivery, after multiple delays the computer ordered on 19th January 2024 finally arrived 9th February 2024.
Except it had a non-functioning keyboard and no mouse dongle thus rendering it incomplete and inoperable.
Despite confirming these would be immediately returned, Lenovo insisted on their return before dispatching replacements.
This would potentially adding another 10-14 days before I had new a functioning computer.
With such shoddy service it was decided to return the complete unit in favour of my buying from another manufacturer.
Although the unit is boxed and ready to return, Lenovo claimed it would take 3-5 days for them to e-mail out a returns label and the refund could take up to a fortnight - yet more shoddy service.
Lenovo eventually provide a response to my e-mail complaints claiming it could take over a month before I received my refund (remember it originally promised to supply and deliver in 6-9 days).
They have now been given a reasonable deadline before the transaction is placed into dispute with my Credit Card provider.
Despite having used Lenovo products for the last two decades, I would never use them again.