Absolutely shambolic service from AXA/Prestige. Only advice is to stay far away from them.
Extremely poor service and response to a car insurance claim recently. From the initial call to lodge a claim to all subsequent calls, service is terrible, was meant to get call backs on several occasions but didnt. I had to ring back to get an update only to be told something contrary to what the last person told me. Showed absolutely no concern for me driving a car which subsequently was declared a write off.